I have lost the ability to use voice control. I believe I need to have the voice 'Serena' ?

Polly_Joke19
Registered Users Posts: 6 
Apprentice Traveler

Apprentice Traveler
I cannot find Serena to download and install
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Best Answer
Answers
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Hi @Polly_Joke19
You will need @VikramK or @lampard to add the voice o your account so you can load it.
Doug1 -
Great. How do I get either of them to do that?0
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Hi
Look back here tomorrow when they are back on line and see if they have responded. They will post here if they have.
Doug0 -
Many thanks for your help Doug0
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Hi @Polly_Joke19
Welcome to the community!
Voice-activated. Just download it using MyDrive Connect.
Regards
Vikram0 -
Thank you for loading up Serena to my account. Unfortunately, I am able to download it on MyDrive Connect (100%) but it won't transfer to my TomTom. I have spoken to support twice but still to no avail.0
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Hi @Polly_Joke19
Just to confirm when you click on My Content for your device and scroll down to where Voices are referred too can you not find reference to it there?
Doug1 -
Hi Doug, on my TomTom GO5000, when I go to settings / voices, the voices Serena is not there. VikramK made the voice available to my account to download. I managed to download to my PC but this won't transfer to my TomTom. Under the PC icon (which is 100%) it says checking - but it won't copy to the TomTom. It has been in this position for 5 hours now! I was old to wait until it failed then try to download it directly to my TomTom, NOT via my PC1
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