I have a via 52 and I get a all x on updates,why? — TomTom Community

I have a via 52 and I get a all x on updates,why?

Why am I getting this and I have just purchased this item.
I would like to know how i find out how old this tomtom is cannot find a way to speak too an agent
Model 4ASP500103
ESxxxxxxxxxx can anyone advise me please

Mod edit: Please do not post any personal information on a public forum!

Answers

  • DougLapDougLap Posts: 6,879
    Superuser
    edited January 2020
    Hi @Dan40

    Here is the UK Customer Support number. Don't answer the questions but wait for an agent to answer.

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Think the device was released in 2016. Someone will correct me if `I am wrong.

    Doug
  • Dan40Dan40 Posts: 2 [New Seeker]
    Hi Doug
    many thanks for taking the to respond to my questions.
    I will give them a call in the morning
    regards
    Danny
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