Problem with Renault Carminat TomTom map

Shakepv

I tried to update my device via TomTom Home, and the update failed with some kind of error. Now, whenever I put the SD card into the Car the screen is telling me “problem with map you cannot use this map with this device” is there anyway of fixing this issue.

VikramK

Hi @Shakepv

Welcome to the community!

I have activated a map for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.

Regards
Vikram

DougLap

Hi @Shakepv

Hopefully @VikramK can help sort this out for you tomorrow. Look back here then.

Doug

Shakepv

Thank you, Doug, I hope he will be able to help me. Thanks again for the info

VikramK

Hi @Shakepv

Welcome to the community!

I have activated a map for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.

Regards
Vikram

Shakepv

Hello, @VikramK

thank you for the welcome, and for the help. I see the map now in my TomTom HOME app, but it is too big for my curent Renault SD card. I will try to use a new larger card to install the map.
Is there anything I should especially pay attantion to when trying to use new SD card, except initialising it first by my car navigation device?

Thank you again for your promp help and support.

Best regards

Shakepv

Hello, @VikramK,

just wanted to inform you that my navigation is working again.
I updated the map and everything is OK.

Thank you once again for your help.

Best regards and have a nice day