Voice control GO 6000

dariop
dariop Registered Users Posts: 14
Apprentice Traveler
When I attempt to activate voice control I get a message "Voice control cannot be used with your display language'. I have an English voice installed and am in the UK.

I read somewhere that you need a computer voice installed to use voice control on this model (Serena or Malcolm?) but I can't find where to download either of these?

Any help appreciated.

Answers

  • VikramK
    VikramK Administrators Posts: 13,752
    Moderator
    Hi @dariop

    I have added computer voice Serena and it should be offered for download in MyDrive Connect.

    Try using voice control after you have installed and activated the voice.

    Regards
    Vikram
  • Lochfrass
    Lochfrass Posts: 17,729
    Superuser
    The support can give you the voices.

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Or one of the moderators when they read your post.
  • dariop
    dariop Registered Users Posts: 14
    Apprentice Traveler
    Hi - Thank you. I was just about to ask where do I get the voice of Serena, because she isn't listed in the available voices Tom Tom Connect > Buy Products > Voices - she is not there.

    I need support to send me a download link?
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @dariop

    When you connect your GO6000 to your PC with My Drive Connect software running as you normally do for updates it will probably be offered in My Drive Connect as an Update just like a map update is. If not have a look under voices in My Drive Connect and see if it is now listed there.

    Doug