Charging station POI updates for GO 510
Bozhead
Registered Users Posts: 5 
Apprentice Traveler
Apprentice Traveler
Hi,
Can anyone help please?
I have charging Station updates ready for my GO510, but has I do not have an electric car and have no intention of going that way for at least 5 years + is there away of deleting these updates?
Thanks in advance for your reply
BH
Can anyone help please?
I have charging Station updates ready for my GO510, but has I do not have an electric car and have no intention of going that way for at least 5 years + is there away of deleting these updates?
Thanks in advance for your reply
BH
0
Best Answers
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HI
Try Tap Menu
Tap Settings
Tap System
Tap Appearance
Then see if the POI files that are no longer being shown on the map are now set to Hide. If so Tap Hide and change.7 -
Hi @Bozhead
Further to @Lochfrass 's comment above you can try contacting Customer Support and see if they will change your account settings to stop your unit being offered the Charging Stations updates appearing. As you have not indicated where you live in your profile here is a link to a Posting with all the TT numbers. Do not answer the questions but wait for an agent to answer.
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new
Doug8
Answers
-
HI
Try Tap Menu
Tap Settings
Tap System
Tap Appearance
Then see if the POI files that are no longer being shown on the map are now set to Hide. If so Tap Hide and change.7 -
Hi @Bozhead
Further to @Lochfrass 's comment above you can try contacting Customer Support and see if they will change your account settings to stop your unit being offered the Charging Stations updates appearing. As you have not indicated where you live in your profile here is a link to a Posting with all the TT numbers. Do not answer the questions but wait for an agent to answer.
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new
Doug8 -
Thanks for your advice, I have hidden the Charging Points as @Lochfrass has suggested. And will give TT a call when I get back home.
Thanks to you both for a quick response.
BH0 -
It would be good to have the charging stations POIs as an 'opt-in' update, as they're a considerable size if you tick them by mistake for an update. This would also avoid the 'update is available' message when connecting to WiFi, for an update that you (along with 98% of other drivers) have no interest in.
Not sure how this would be implemented though, as I'm not aware of a facility in the device or MyDrive Connect to select which updates are offered.0 -
Excellent point dmulv. I have 'World Maps' and, I do travel widely, I do not drive, and probably will, never drive an electric car. BUT my account is continually being updated by charging point information -Worldwide! Memory drain and no relevance.0
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Hi @jockandlyn
If you want to stop getting the Charging Station Updates offered the you need to contact Customer Support and get them to change the settings for your unit on the TT servers.
Doug1 -
Hi
@jockandlyn
Welcome to the site....
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For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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