Missing POIs after installing charging locations

Grumpy Richard
Grumpy Richard Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi, a month or so ago I updated my maps and at the same time I was offered the new charger locations so I installed those as well.
I have since realised that my other entire POI locations have disappeared.
Where have they gone and how can I get them back, thanks


  • DougLap
    DougLap Posts: 10,168
    edited January 2020
    Hi @Grumpy Richard

    Try Tap Menu
    Tap Settings
    Tap System
    Tap Appearance
    Then see if the POI files that are no longer being shown on the map are now set to Hide. If so Tap Hide and change.

    If you are saying that the POI files are no longer listed on your device then firstly check that they are sill listed in your account by going to the My Drive Website and logging in. If they are still shown there then:-

    Tap Menu
    Tap Settings
    Tap My Cloud
    Make sure you are logged into your account.

  • YamFazMan
    YamFazMan UKPosts: 21,480
    edited January 2020
    @Grumpy Richard

    What model Tomtom device do you own ???