My drive connect is not displayed correctly — TomTom Community

My drive connect is not displayed correctly

SalvaroSalvaro Posts: 2 [Apprentice Seeker]
edited January 27 in MyDrive Connect
I hope there is some Italian. I downloaded the latest version of the x Windows program. Once installed on 4 PCs (both Windows 7 and Windows 10) it always gives me the same error. That is, the graphics are not displayed well and this means that I cannot continue to associate my via 53 with the account.
I attach image.
Is there anyone who could help me? Thank youi8yozr0nc37k.jpg


Mod edit: Machine translated(Italian)

Answers

  • LochfrassLochfrass Posts: 10,647 Superuser
    edited January 24
    Hello
    When you set up your device, you can enter the email address and password from your TomTom account in your device.
    It must be connected to WIFI or MyDrive Connect.
    With WIFI devices, all operations must do on the display of the navigation system.
    MyDrive Connect only tunnels the internetconnection to the device
    Translated with Google:
    Ciao
    Quando configuri il dispositivo, puoi inserire l'indirizzo e-mail e la password dal tuo account TomTom nel dispositivo.
    Deve essere collegato a WIFI o MyDrive Connect.
    Con i dispositivi WIFI, tutte le operazioni devono essere eseguite sul display del sistema di navigazione.
    MyDrive Connect esegue il tunneling solo della connessione Internet al dispositivo
  • SalvaroSalvaro Posts: 2 [Apprentice Seeker]
    edited January 27
    I can't associate my via 53 with the account.
    I am in wifi, I connected from the device but when I go to the TomTom site and enter my account there is not my device.
    I need it to be there because I have to renew my speed camera subscription
  • LochfrassLochfrass Posts: 10,647 Superuser
    edited January 24
    I think you can do this via the Webside
    https://www.tomtom.com/it_it/drive/maps-services/shop/speed-camera-updates/world/

    But you better call the support before.
    Italia
    0245281004
    lunedì-venerdì: ore 09:00-17:30 CET
    Penso che si possa fare questo tramite il Webside
    https://www.tomtom.com/it_it/drive/maps-services/shop/speed-camera-updates/world/
    Meglio chiamare il supporto in anticipo per assicurarsi che
    Italia
    0245281004
    lunedì-venerdì: ore 09:00-17:30 CET
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