Problem with my new GO Premium X — TomTom Community

Problem with my new GO Premium X

chunky91chunky91 Posts: 1 [Apprentice Seeker]
my go premium x sat nav wont do anything ! i took it out of the box and put an sd card in and it ask if I wanted to format it so I said yes ! now its stuck on and wont turn off its just a screen that says "go premium x and Theres a white line across the bottom of the screen ! please help someone !


  • chunky91chunky91 Posts: 1 [Apprentice Seeker]
    straight out of the box i put a new sd card in and alli get is the go premiaum x and a solid whiye line at the bottom for about two hours ! cant turn it off or do anything !!
  • DougLapDougLap Posts: 8,214
    Hi @chunky91

    Take the SD card out and then hold the ON/OFF button down for about 20 seconds plus until you hear a drumroll sound then let the button go. The maximum size Micro SD class 10 card that the unit will use is 32GB.

    When you inserted the card did you format it for maps if that is what you want to do with it.

  • LochfrassLochfrass Posts: 15,363
    edited January 2020
    Have you removed the SD card and restart the device?

    If this doesnt help you can try this:

    or call Support
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