TomTom Start 25 is not connecting to my laptop — TomTom Community

TomTom Start 25 is not connecting to my laptop

Hi, I have uninstalled all tomtom downloads & installed new latest version today.
When I connect my device the laptop beeps & the device shows "connecting to your computer", but nothing happens.
Just bought speed camera update as well , still nothing.

Answers

  • YamFazManYamFazMan Posts: 15,823 Superusers
    Hi
    @TheNo1Geoff

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html

    The main advantage of using the Revo Un-installer is that Revo first un-installs the Program using the Windows default un-installer ... Then scans and removes any of the left over files from MyDrive Connect that the default Windows un-install leaves behind....

    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM
  • TheNo1GeoffTheNo1Geoff Posts: 12 [Master Traveler]
    Thanks for the info,tried all of your suggestions,sadly to no avail.
    Deleted three times,re-installed & still not seeing sat nav,does beep though when I connect them.

    [quote="YamFazMan;c-1690275"
    @TheNo1Geoff

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html

    The main advantage of using the Revo Un-installer is that Revo first un-installs the Program using the Windows default un-installer ... Then scans and removes any of the left over files from MyDrive Connect that the default Windows un-install leaves behind....

    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM[/quote]

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