Tom Tom G0 50

Mini_Newsh1

Hi, Our tom tom's sd card has come out of the slot, I have put a new one in it and tried to install the update available. our sat nav is saying No Maps Available, we re supposed to have life time maps and updates but all the maps seem to have vanished. I could really do with some help as our sat nav has previously got us to Spain on Holiday. I need to add i'm not computer savvy so don't understand going into the programmes etc, if you could please help me could it be very easy to understand instructions.
thank you in advance

DougLap

Hi @Mini_Newsh1

I assume that the only map you had on your unit was on the extra memory card therefore with the card removed you have no map on the device at all. The unit needs a map to start up and as it has not got one it shows you no map found.

Because you cannot start the unit you therefore cannot format the new card in it for Maps.

You need one of the mods on here @VikramK or @lampard to add a small map to your account which you can load and then start the device normally and format the card and so then download the normal map.

Wait on here for a response from a mod

Doug

DougLap

Hi @Mini_Newsh1

Here is a link to a video re No maps Found

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

Doug

DougLap

Hi @Mini_Newsh1

I assume that the only map you had on your unit was on the extra memory card therefore with the card removed you have no map on the device at all. The unit needs a map to start up and as it has not got one it shows you no map found.

Because you cannot start the unit you therefore cannot format the new card in it for Maps.

You need one of the mods on here @VikramK or @lampard to add a small map to your account which you can load and then start the device normally and format the card and so then download the normal map.

Wait on here for a response from a mod

Doug

DougLap

Hi @Mini_Newsh1

Here is a link to a video re No maps Found

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

Doug

Mini_Newsh1

Thank you ever so much Doug, I've followed your video and and it's download perfectly.
Been on my Pc all day trying this and that and getting know where, as I said I'm not really computer savvy.
I've even got a " Thank you & well done off the hubby "
Thank you again.
Kris.

DougLap

Hi @Mini_Newsh1

Its not my video it is one of the many videos that are on this website. If you click on Discussions Home at the top of this page then scroll down you will see a Topic Support Videos etc. Click on that then Click on List of Support Videos (Drive) then scroll up to the first Post which is a long list of videos some of which you might find interesting. The one you used is No 18 under Drive.

Its not a question of not being computer savvy its finding out what you need to do then it is often simples.

Glad you are sorted

Doug