TomTom GO LIVE 1005 Camper & Caravan no option chose caravan or camper after update

lukas2009

hi i have navigation TomTom GO LIVE 1005 / Camper & Caravan and now its no option chose vehicle

what i can do now

please help

VikramK

@lukas2009

Those options to select vehicle types are available when you have a Europe Camper map installed.

For the device you mentioned above, it has a standard Europe map for car navigation.

Regards
Vikram

lukas2009

serial no STxxxxxxxx623


Mod edit: Please don't post private or personal information on a public forum. Thanks!

lukas2009

photos 2 show option where can chose vehicle

now its no option on my device

VikramK

@lukas2009

Those options to select vehicle types are available when you have a Europe Camper map installed.

For the device you mentioned above, it has a standard Europe map for car navigation.

Regards
Vikram

lukas2009

yes i know but now its no option those europe camper map

map version available in my drive connect map installed all Europe v10.40

no map available now Europe camper in my drive connect

how to back now

and thanks for reply

lukas2009

i called to tom tom support and the guys told me support for camper and caravan maps are expired was 5 years and new maps are available for extra cost

NEW MAPS REGISTRATION FOR UK


5 YEARS MAPS - 99.99 + VAT

LIFETIME MAPS FOE WORLD TRANSFERABLE - 179.99 + VAT

TOMTOM CAMPER new device

LIFETIME MAPS AND SUPPORT - 549.99 + VAT

489.99 + VAT - 5 YEARS

DougLap

@lukas2009

Reading you above post I suspect you have spoken to a Scam Tomtom site as those details do not sound like the norm for Tomtom.

The current Go Camper unit sold by Tomtom is significantly less than that and comes with Lifetime maps fro 4 of the Worlds Regions and there is no lower priced option for a 5 year limited map update..

Are you suggesting that originally you had a Camper Map on the unit you are talking about and after you have purchased an Update you have now got the European Map not the Camper version. If that is the case then I assume you may have purchased the wrong map.

If you had a !005 unit and have bought this one say secondhand assuming as it was the same as the other one and 1005 would have the same map on it then that may explain it as the 1005 was also sold with just the standard Europe map.

Here is a link to the TT camper Map site . You would have to check what ether it is compatible to the 1005. As you can see the cost is lower.

Doug

lukas2009

i called today to tomtom and guys told me this everything

the number was in tom tom website uk

he told me

new maps what i installed not supported camper

And every 5 years need buy new subscriptions


I should not update if i know before

My mistake on the future now I know

he checked my subscriptions expired 2018

and he urged me to buy a new subscription

if you can give my link will be great

thanks

lukas2009

5 YEARS MAPS - 99.99 + VAT option 1 for my device

LIFETIME MAPS FOE WORLD TRANSFERABLE - 179.99 + VAT this option i can TRANSFERABLE to new device

but for me its little expensive

i checked in halfords

new model tomtom cost 379

https://www.tomtom.com/en_gb/sat-nav/camper/products/go-camper/?gclid=EAIaIQobChMImvCjvLeY5wIVibHtCh16DA_oEAAYASAAEgKJT_D_BwE

VikramK

hi @lukas2009

We don't have a subscription for 5 Years on map update services.

World maps don't have the option to select the camper vehicle-

https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/map-of-the-world/

Europe Camper subscription is availble here-

https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/europe-camper/

Thanks
Vikram

DougLap

Hi @lukas2009

I am still sure you have contacted a Scam Tomtom site. Here is the Customer Support number for Tomtom in the UK. Is that the number you have rung. If you are in another country then please advise and we can give you that countries contact number if there is one.

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Just to be clear whilst I like virtually all contributors to this forum are customers like yourself Vikram is an Employee of tomtom so as he has confirmed there is no 5 years sub option available etc.

Doug

lukas2009

i called this one 02079 490 134

and guy call back from this 020 39504642

lukas2009

i think as well why its no caravan map in tomtom my drive

i have live maps and only option europe zone 1-9

before was camper europe

DougLap

Hi @lukas2009

Have a look at the postings on here

https://discussions.tomtom.com/en/discussion/1120542/another-scammer-website

You will see that @Pete649 says the number that rang you back is from a scam site.

Doug.

Niall

@lukas2009

Are you sure you called the official TT number:_
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

or was this just after your first post? As that call back number is a scam see https://who-called.co.uk/Number/02039504642