TomTom GO LIVE 1005 Camper & Caravan no option chose caravan or camper after update — TomTom Community

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TomTom GO LIVE 1005 Camper & Caravan no option chose caravan or camper after update

lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
hi i have navigation TomTom GO LIVE 1005 / Camper & Caravan and now its no option chose vehicle

what i can do now

please help
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Answers

  • lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
    edited January 22
    serial no STxxxxxxxx623


    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
    photos 2 show option where can chose vehicle

    now its no option on my device
  • lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
    yes i know but now its no option those europe camper map

    map version available in my drive connect map installed all Europe v10.40

    no map available now Europe camper in my drive connect

    how to back now

    and thanks for reply
  • lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
    i called to tom tom support and the guys told me support for camper and caravan maps are expired was 5 years and new maps are available for extra cost

    NEW MAPS REGISTRATION FOR UK


    5 YEARS MAPS - 99.99 + VAT

    LIFETIME MAPS FOE WORLD TRANSFERABLE - 179.99 + VAT

    TOMTOM CAMPER new device

    LIFETIME MAPS AND SUPPORT - 549.99 + VAT

    489.99 + VAT - 5 YEARS
  • DougLapDougLap Posts: 6,389
    Superuser
    edited January 22
    @lukas2009

    Reading you above post I suspect you have spoken to a Scam Tomtom site as those details do not sound like the norm for Tomtom.

    The current Go Camper unit sold by Tomtom is significantly less than that and comes with Lifetime maps fro 4 of the Worlds Regions and there is no lower priced option for a 5 year limited map update..

    Are you suggesting that originally you had a Camper Map on the unit you are talking about and after you have purchased an Update you have now got the European Map not the Camper version. If that is the case then I assume you may have purchased the wrong map.

    If you had a !005 unit and have bought this one say secondhand assuming as it was the same as the other one and 1005 would have the same map on it then that may explain it as the 1005 was also sold with just the standard Europe map.

    Here is a link to the TT camper Map site . You would have to check what ether it is compatible to the 1005. As you can see the cost is lower.

    Doug
  • lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
    i called today to tomtom and guys told me this everything

    the number was in tom tom website uk

    he told me

    new maps what i installed not supported camper

    And every 5 years need buy new subscriptions


    I should not update if i know before

    My mistake on the future now I know

    he checked my subscriptions expired 2018

    and he urged me to buy a new subscription

    if you can give my link will be great

    thanks




  • lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
    5 YEARS MAPS - 99.99 + VAT option 1 for my device

    LIFETIME MAPS FOE WORLD TRANSFERABLE - 179.99 + VAT this option i can TRANSFERABLE to new device

    but for me its little expensive

    i checked in halfords

    new model tomtom cost 379

    https://www.tomtom.com/en_gb/sat-nav/camper/products/go-camper/?gclid=EAIaIQobChMImvCjvLeY5wIVibHtCh16DA_oEAAYASAAEgKJT_D_BwE
  • VikramKVikramK Posts: 10,454 Moderator
    edited January 23
    hi @lukas2009

    We don't have a subscription for 5 Years on map update services.

    World maps don't have the option to select the camper vehicle-

    https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/map-of-the-world/

    Europe Camper subscription is availble here-

    https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/europe-camper/

    Thanks
    Vikram

  • DougLapDougLap Posts: 6,389
    Superuser
    edited January 23
    Hi @lukas2009

    I am still sure you have contacted a Scam Tomtom site. Here is the Customer Support number for Tomtom in the UK. Is that the number you have rung. If you are in another country then please advise and we can give you that countries contact number if there is one.

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Just to be clear whilst I like virtually all contributors to this forum are customers like yourself Vikram is an Employee of tomtom so as he has confirmed there is no 5 years sub option available etc.

    Doug
  • lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
    i called this one 02079 490 134

    and guy call back from this 020 39504642
  • lukas2009lukas2009 Posts: 12 [Apprentice Traveler]
    i think as well why its no caravan map in tomtom my drive

    i have live maps and only option europe zone 1-9

    before was camper europe
  • DougLapDougLap Posts: 6,389
    Superuser
    Hi @lukas2009

    Have a look at the postings on here

    https://discussions.tomtom.com/en/discussion/1120542/another-scammer-website

    You will see that @Pete649 says the number that rang you back is from a scam site.

    Doug.
  • NiallNiall Posts: 10,821
    Superuser
    @lukas2009

    Are you sure you called the official TT number:_
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    or was this just after your first post? As that call back number is a scam see https://who-called.co.uk/Number/02039504642
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