I told you that I did not received the map I ordered on January 11th. What should I do ?
Will I have to call to cancel that order?
Best Answer
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VikramK Posts: 10,923
Moderator
Hi @gebol52
I reviewed your account and I see the order has been assigned to your account. The map should be offered for download in MyDrive Connect.
Edit-
Looks like 'Jim' my colleague from on the French Community has done the changes.
- https://discussions.tomtom.com/fr/discussion/comment/1689710/#Comment_1689710
Regards
Vikram0
Answers
Superuser
You were given the US Customer Support number against your other posting on this same subject. Have you tried to ring them to enquire what has happened to your order and how to load the map if you are having a problem.
When you ring don't answer the questions but wait for an agent to answer.
Doug
I tried everything to get in touch with someone from Tom Tom. They don't respond and you can't leave a message. I will try to cancel my order because I paid with PayPal.
Mod edit-Machine translated(French)
I reviewed your account and I see the order has been assigned to your account. The map should be offered for download in MyDrive Connect.
Edit-
Looks like 'Jim' my colleague from on the French Community has done the changes.
- https://discussions.tomtom.com/fr/discussion/comment/1689710/#Comment_1689710
Regards
Vikram