I told you that I did not received the map I ordered on January 11th. What should I do ?

gebol52
Registered Users Posts: 9 
Apprentice Seeker

Apprentice Seeker
My order: #408993209. I received a confirmation of my order but since January 11th, nothing. I have never been able to communicate with your support service: Impossible to write or to ask a question. You first ask the number of the model o GPS I have but it is not on the list you offer...With your telephone number, it’s always closed and we can not even a message you only say to go to your service on your web site ...
Will I have to call to cancel that order?
Will I have to call to cancel that order?
0
Best Answer
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Hi @gebol52
I reviewed your account and I see the order has been assigned to your account. The map should be offered for download in MyDrive Connect.
Edit-
Looks like 'Jim' my colleague from on the French Community has done the changes.
- https://discussions.tomtom.com/fr/discussion/comment/1689710/#Comment_1689710
Regards
Vikram0
Answers
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Where will I find the answers to my questions written here?0
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Hi @gebol52
You were given the US Customer Support number against your other posting on this same subject. Have you tried to ring them to enquire what has happened to your order and how to load the map if you are having a problem.
When you ring don't answer the questions but wait for an agent to answer.
Doug1 -
Merci Doug,
I tried everything to get in touch with someone from Tom Tom. They don't respond and you can't leave a message. I will try to cancel my order because I paid with PayPal.
Mod edit-Machine translated(French)0 -
Hi @gebol52
I reviewed your account and I see the order has been assigned to your account. The map should be offered for download in MyDrive Connect.
Edit-
Looks like 'Jim' my colleague from on the French Community has done the changes.
- https://discussions.tomtom.com/fr/discussion/comment/1689710/#Comment_1689710
Regards
Vikram0 -
Thank you Vikram. I had the map on My Drive Connect but I did not know that it was the way to send the new map. Everything is OK now.0