Map updates
GUV
Posts: 1 [New Seeker]
Ibought my Via135 about 7 months ago with lifetime maps. Ihave installed My drive connect several times. it will not update maps. Every month my satnav says maps out of date. its now 20 months out of date. every time i go to my drive all i get is GPS quick fix update. i can get this message every day yet my drive says my satnav is upto date. why can`t i get new maps.
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Best Answer
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lampard
Posts: 4,477 TomTom Moderator
Hi @GUV
I see that your VIA 135 device has the Europe map update service active on it. Please follow the steps in thelink here to check for the updates and redownload the map on your device.
Please try using the Wired (Ethernet) connection since WiFi may work but can be slow causing a Time-Out. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed. Best order to update 1 by 1.
Regards, lampard6
Answers
If you are entitled to Lifetime maps then contact Customer Support and get your account sorted out.
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Don't answer any of the questions but wait for an agent to answer.
Doug
@GUV
Some of the Via 135 devices are EoL (End of Life) and the maps cannot be updated
Re... Eol End of life Devices
Devices with lifetime maps are not affected
Check you serial number....
See... Find the model of your navigation device and what software it uses
UK...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM
I see that your VIA 135 device has the Europe map update service active on it. Please follow the steps in thelink here to check for the updates and redownload the map on your device.
Please try using the Wired (Ethernet) connection since WiFi may work but can be slow causing a Time-Out. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed. Best order to update 1 by 1.
Regards, lampard