TomTom Go essential — TomTom Community

TomTom Go essential

Bought a new satnav for christmas. It works in the car and charges off the computer.
But the computer says when I go to HOME, no device connected. The device also does not come up in the Computer external storage device window.
I can't find an email address for Support.
Any advice welcome. Pete BBCode

Comments

  • DougLapDougLap Posts: 6,895
    Superuser
    edited January 2020
    Hi @Peteeh

    The Go Essential does not need a PC to update as it can be connected to your Wifi directly and Update using the Update and New Items option in Settings.

    However if your Wifi is slowish or you do not have Wifi but a PC that has a wired connection to the Internet then you load the My Drive Connect Software on the PC. When you connect the GO Essential and when you have logged in on the PC and the Device you get a Screen saying use the easy way to update. At this point use the Menu options in the GO Essential as the connection is only to give the Device access to the internet.

    You cannot manage the GO Essential using the MY Drive Connect software which is the current version of the old Home Software.

    This video should help.

    https://discussions.tomtom.com/en/discussion/1034265/updating-your-navigation-device-using-wi-fi/p1?new=1

    Doug
  • PeteehPeteeh Posts: 2 [New Seeker]
    Thanks Doug, will see how I get on.
    Pete
  • YamFazManYamFazMan Posts: 18,429
    Superusers
    Hi
    @Peteeh

    The NAV5 (Wi-Fi) devices like you’re Go Essential normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
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