Why wont the new TomTom Rider stay cnnected on bluetooth with iPhone — TomTom Community

RIDER

Why wont the new TomTom Rider stay cnnected on bluetooth with iPhone

GarywardGaryward Posts: 5 [Apprentice Seeker]
edited January 2020 in RIDER
I jusy bought new Rider. It initially connects with iphone when first switched on, but it doesnt stay connected. It does say though on the Rider that it Is Connected. It shows in setting on the phone that it is connected, but when you go to the b;luetooth part of the Rider, it says unable to connect for traffic and continually says 'connecting' for smartphone, and who's calling. When opening up the mydrive app, this also initially connects but then disconnects and cant be reconnected. Is this a known error??
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Answers

  • RoadRiderRoadRider Posts: 650 [Revered Pioneer]
    Apple changed the Bluetooth Stack in IOS 13. Manny BT devices have problems with this change.

    More info: https://www.valuewalk.com/2019/10/ios-13-bluetooth-issues-and-problems-continue/

    Tips from TomTom: https://uk.support.tomtom.com/app/answers/detail/a_id/26781

    Most stable solution at this moment to get Traffic Info is using a WiFi Hotspot on your iPhone.
    To enable this;
    - Remove BT connection with Rider on iPhone and Rider.
    - Remove MyDrive App on Phone.
    - Create WiFi Hotspot on iPhone.
    - Connect Rider with WiFi Hotspot.
    - Remember not to Update your Rider using the WiFi Hotspot. (This can use many Gb's over 4G)
    - Text messages , caller id and Siri will not work using this solution.

    If you prefer BT over WiFi you have to wait for a fix from Apple or TomTom.
    (or downgrade your iPhone to iOS 12)
  • ShibbsShibbs Posts: 2 [Apprentice Traveler]
    I too am having this problem. Is there a proper solution in place yet? This really begs the question why not just save a fortune and use the phone for navigation that your having to rely on to get the sat nav to work?
    Not impressed with my purchase so far.
  • RoadRiderRoadRider Posts: 650 [Revered Pioneer]
    Best solution up to now is using WiFi Hotspot on your iPhone for Traffic updates.

    For stable functionality over BT with iOS you have te wait for Apple or TomTom to fix Apples mistake.
  • GarywardGaryward Posts: 5 [Apprentice Seeker]
    RoadRider wrote: »
    Apple changed the Bluetooth Stack in IOS 13. Manny BT devices have problems with this change.

    More info: https://www.valuewalk.com/2019/10/ios-13-bluetooth-issues-and-problems-continue/

    Tips from TomTom: https://uk.support.tomtom.com/app/answers/detail/a_id/26781

    Most stable solution at this moment to get Traffic Info is using a WiFi Hotspot on your iPhone.
    To enable this;
    - Remove BT connection with Rider on iPhone and Rider.
    - Remove MyDrive App on Phone.
    - Create WiFi Hotspot on iPhone.
    - Connect Rider with WiFi Hotspot.
    - Remember not to Update your Rider using the WiFi Hotspot. (This can use many Gb's over 4G)
    - Text messages , caller id and Siri will not work using this solution.

    If you prefer BT over WiFi you have to wait for a fix from Apple or TomTom.
    (or downgrade your iPhone to iOS 12)

    Thanks a lot for your response. Have to wait for fixes. Fingers crossed they don’t take too long.
  • Cyborg1963Cyborg1963 Posts: 15 [Legendary Explorer]
    Garyward wrote: »
    RoadRider wrote: »
    Apple changed the Bluetooth Stack in IOS 13. Manny BT devices have problems with this change.

    More info: https://www.valuewalk.com/2019/10/ios-13-bluetooth-issues-and-problems-continue/

    Tips from TomTom: https://uk.support.tomtom.com/app/answers/detail/a_id/26781

    Most stable solution at this moment to get Traffic Info is using a WiFi Hotspot on your iPhone.
    To enable this;
    - Remove BT connection with Rider on iPhone and Rider.
    - Remove MyDrive App on Phone.
    - Create WiFi Hotspot on iPhone.
    - Connect Rider with WiFi Hotspot.
    - Remember not to Update your Rider using the WiFi Hotspot. (This can use many Gb's over 4G)
    - Text messages , caller id and Siri will not work using this solution.

    If you prefer BT over WiFi you have to wait for a fix from Apple or TomTom.
    (or downgrade your iPhone to iOS 12)

    Thanks a lot for your response. Have to wait for fixes. Fingers crossed they don’t take too long.

    As I have already written in this post:
    https://discussions.tomtom.com/en/discussion/1120585/why-wont-the-new-tomtom-rider-stay-cnnected-on-bluetooth-with-iphone#latest
    the only way for now to be able to use Tom Tom Trafic, is not to connect it to the MYDRYVE APP.
    I have tried many times to turn TOM TOM off and on again having turned on my Iphone 7 bluetooth and Hotspot / Tethering and it has always connected showing the traffic situation where I live.
    But when I tried to connect (between Iphone and TomTom) my Drive, everything stopped working.
    I turned everything off, deleted the account on MyDrive and reconnected Iphone and TomTom through Bluetooth and Hotspot / Tethering and they connected.
    Unfortunately, it is only a temporary solution and we hope that the developers of the APP will solve the problem.
    I will try to write to support again to find out if they have found solutions.

    P.S. Sorry my english but i'm using a translator.
  • Cyborg1963Cyborg1963 Posts: 15 [Legendary Explorer]
    Sorry, the other thread where I posted is this:
    https://discussions.tomtom.com/en/discussion/1119044/rider-550-iphone-xs-bluetooth-connectivity-problem#latest
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