No more distance travelled

Jeanpierre57
Jeanpierre57 Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
since this morning I no longer receive registrations of distance travelled, number of steps, also no timepiece. Battery is fully charged. How to generate back without resetting and losing all my personal data from registration?

Mod edit: Machine translated from Dutch

Answers

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    edited January 2020
    Looks like driver of the motion sensor needs to be rebooted. I'm afraid the power-down reset in Sports Connect that fixes this only works with the watches so you need to let the battery fully drain.