Replacement strap - TomTom support a complete joke
Two years ago I purchased a tomtom spark. At 300 Euro it was cheap. But the strap keeps breaks. Again and Again and Again.. 6 TIMES - at a cost of Eur 190+ to replace them all.
Good news it gets shipped within 4 working days when you pay for
In that time Tom Tom only once funded a new strap. Last October it broke again. I was furious - Another strap After muliple complaints they agreed to replace it. Thats where the story begins. I was told it takes 2-4 weeks. Alas that is only a guideline. I am still waiting and waiting and waiting.
Four months waiting. The case was closed by TomTom. They dont repond to a new case raised by me.. So they can tale Euro 500 of money but will not take responsibility for their poor poor poor product.
So has anyone else experienced the ru bbish service of TomTom ???
Answers
Superusers
I'd happily take a refund!!!!! You dont expect to buy a new product and for the support to be discontinued. You don expect to buy a replacement strap in September for it to break in October.......And then when a promise is made to replace it, nothing happens.
Time to move, fair enough. CAN I have my money back ? Or at least some it?