Start 25 Tech problem and updating impossible

alfredun
alfredun Registered Users Posts: 2
Apprentice Traveler
in MyDrive Connect
I can't update the "Western Europe" map after purchasing the update. After a while of waiting time the message "Tech Problem Heading" always arrives.
This also occurs while trying to load only the new Gpsfix.
I have already done both free and paid updates in the past.
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Best Answer

  • DougLap
    DougLap Posts: 10,168
    Superuser
    Answer ✓
    Hi @alfredun

    Glad you are sorted.

    For future reference do all updates one at a time and when you have finished them do a Soft Reset

    Doug

Answers

  • DougLap
    DougLap Posts: 10,168
    Superuser
    edited January 2020
    Hi @alfredun

    Try a Soft Reset on your device ie with it on hold the ON/OFF button down for about 20 seconds plus until you hear the drumroll sound then let the button go.

    If that does not sort it try completely deleting the Tomtom software from your PC resorting it and reinstalling the latest software. If that does not work try again using Revo Uninstaller to help ensure all of the software is deleted.

    Doug
  • alfredun
    alfredun Registered Users Posts: 2
    Apprentice Traveler
    Thank you so much! I managed to update!
    As you suggested, I had to reinstall "My Drive Connect" and then the updating process finally started and ended.
    Thanks also for the speed in giving me help.
  • DougLap
    DougLap Posts: 10,168
    Superuser
    Answer ✓
    Hi @alfredun

    Glad you are sorted.

    For future reference do all updates one at a time and when you have finished them do a Soft Reset

    Doug

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