Failed map update- Maps deleted

Laimonas93

Hi,

I had same problem today after trying update to smaller map. Update failed and map disappeared from my device. When I boot the device it says "no maps found". When looking at MyDrive Connect it says that I have to buy a map to proceed and that my device is updated.
My device is Start 20. Could yo please help me?

VikramK

Hi @Laimonas93

Welcome to the community!

I have asked the team to make some changes to services for your device.

Just do a soft reset(press and hold the on/off button till you hear the drum sounds) and connect it to MyDrive Connect.

You should see a map offered for download.

Regards
VIkram

VikramK

Hi @Laimonas93

Welcome to the community!

I have asked the team to make some changes to services for your device.

Just do a soft reset(press and hold the on/off button till you hear the drum sounds) and connect it to MyDrive Connect.

You should see a map offered for download.

Regards
VIkram

Laimonas93

Thank you for quick response. I successfully downloaded and installed map.