Map updates on TomTom HOME won't load — TomTom Community

Map updates on TomTom HOME won't load

chriscarminat02chriscarminat02 Posts: 20 [Master Traveler]
edited January 15 in Built in car navigation
I've got carminat tomtom, when I go into update my tomtom it just goes to the loading page and no further.

Answers

  • VikramKVikramK Posts: 10,443 Moderator
    Hi chriscarminat02

    When updates are offered for download, before proceeding with the installation could you check the map version offered under more info-

    0n06cgnj7ti0.png

    Make sure that its v10.40 which is the latest one.

    Regards
    Vikram
  • chriscarminat02chriscarminat02 Posts: 20 [Master Traveler]
    Many thanks for your reply, my problem is I don't get as far as this page, it won't go past "Getting these updates automatically" where the loading button just continually says loading but never loads.
  • VikramKVikramK Posts: 10,443 Moderator
    Hi @chriscarminat02

    Have you tried reinstalling TomTom HOME on your computer?

    We have released a new version last week, you can download it from our FAQ support page-http://uk.support.tomtom.com/app/answers/detail/a_id/7448

    Regards
    Vikram
  • chriscarminat02chriscarminat02 Posts: 20 [Master Traveler]
    Hi Vikram have just uninstalled and re installed and still no difference, still can't get past the loading screen for updates.
  • DougLapDougLap Posts: 6,383
    Superuser
    Hi @chriscarminat02

    If you have a PC could you try uninstalling again using Revo Uninstaller which has been successful for a number on here. The reinstall again from the page Vikram linked.

    Doug
  • chriscarminat02chriscarminat02 Posts: 20 [Master Traveler]
    Hi Doug many thanks for that, the revo did find a few old versions! Unfortunately when re installed same thing happened, I log in go to update my carminat, and then get stuck on "Checking for updates for your navigation system" Loading. And doesn't load!
  • DougLapDougLap Posts: 6,383
    Superuser
    Hi @chriscarminat02

    Thank you for the info. Shame it did not do the trick. Lets see if @VikramK has any suggestions.

    Doug
  • chriscarminat02chriscarminat02 Posts: 20 [Master Traveler]
    I seem to have lost the maps altogether on my card now!

    How do I wipe it and start again!

    Many thanks Chris
  • DougLapDougLap Posts: 6,383
    Superuser
    Hi @chriscarminat02

    Await @VikramK to advise.

    Doug
  • VikramKVikramK Posts: 10,443 Moderator
    Hi Chris

    You still have an active subscription for Europe map update service.

    However the error- " Checking for updates " is a known issue with TomTom HOME and we have a ticket which is under investigation.

    Regards
    Vikram
  • VikramKVikramK Posts: 10,443 Moderator
    edited January 23
    Hi @chriscarminat02

    There is a workaround available, to help you with it; please get in touch with our customer service.

    Regards
    Vikram
  • YamFazManYamFazMan Posts: 17,741
    Superusers
    Hi
    @chriscarminat02

    You haven't stated your location in your profile
    Tomtom support World Phone numbers....
    https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

    ATB YFM
  • chriscarminat02chriscarminat02 Posts: 20 [Master Traveler]
    Hi VikramK What's the best way to get hold of customer service?
  • DougLapDougLap Posts: 6,383
    Superuser
    edited February 11
    Hi @chriscarminat02

    Scroll to the bottom of this page and click on Contact Us under Support.

    Tap Car Navigation
    Tap Inbuilt
    Select the type from the list
    Tap the Option Box Select our Support device etc
    Select Troubleshooting
    If you are in a country with Phone Support the Option to click on that will appear. You do not say where you are in your Profile.

    Doug
  • chriscarminat02chriscarminat02 Posts: 20 [Master Traveler]
    Cheers Doug, emailed them 9 am this morning nothing 5 hrs later! phone number is a premium rate number. I'm in the UK.
  • francisreboucasfrancisreboucas Posts: 1 [New Seeker]
    In TomTom Home preferences change folders to a location with write permission.
Sign In or Register to comment.

Who's Online in this Category0