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Many thanks for your reply, my problem is I don't get as far as this page, it won't go past "Getting these updates automatically" where the loading button just continually says loading but never loads.
If you have a PC could you try uninstalling again using Revo Uninstaller which has been successful for a number on here. The reinstall again from the page Vikram linked.
Hi Doug many thanks for that, the revo did find a few old versions! Unfortunately when re installed same thing happened, I log in go to update my carminat, and then get stuck on "Checking for updates for your navigation system" Loading. And doesn't load!
Scroll to the bottom of this page and click on Contact Us under Support.
Tap Car Navigation
Tap Inbuilt
Select the type from the list
Tap the Option Box Select our Support device etc
Select Troubleshooting
If you are in a country with Phone Support the Option to click on that will appear. You do not say where you are in your Profile.
chriscarminat02
Posts: 20 [Master Traveler]
Answers
When updates are offered for download, before proceeding with the installation could you check the map version offered under more info-
Make sure that its v10.40 which is the latest one.
Regards
Vikram
Have you tried reinstalling TomTom HOME on your computer?
We have released a new version last week, you can download it from our FAQ support page-http://uk.support.tomtom.com/app/answers/detail/a_id/7448
Regards
Vikram
Superuser
If you have a PC could you try uninstalling again using Revo Uninstaller which has been successful for a number on here. The reinstall again from the page Vikram linked.
Doug
Superuser
Thank you for the info. Shame it did not do the trick. Lets see if @VikramK has any suggestions.
Doug
How do I wipe it and start again!
Many thanks Chris
Superuser
Await @VikramK to advise.
Doug
You still have an active subscription for Europe map update service.
However the error- " Checking for updates " is a known issue with TomTom HOME and we have a ticket which is under investigation.
Regards
Vikram
There is a workaround available, to help you with it; please get in touch with our customer service.
Regards
Vikram
Superusers
@chriscarminat02
You haven't stated your location in your profile
Tomtom support World Phone numbers....
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
ATB YFM
Superuser
Scroll to the bottom of this page and click on Contact Us under Support.
Tap Car Navigation
Tap Inbuilt
Select the type from the list
Tap the Option Box Select our Support device etc
Select Troubleshooting
If you are in a country with Phone Support the Option to click on that will appear. You do not say where you are in your Profile.
Doug