Problem with map: "You cannot use this map on this device: United_States — TomTom Community

Map installation

Problem with map: "You cannot use this map on this device: United_States

IrishCTIrishCT Posts: 4 [Apprentice Traveler]
in Map installation
Can you help me? Also, my account will not open on MyDrive Connect.

Best Answer

  • IrishCTIrishCT Posts: 4 [Apprentice Traveler]
    Accepted Answer
    Good news! I held the power button for 10 seconds and have been able to correct my issue! I am all set now!

Answers

  • YamFazManYamFazMan Posts: 18,696
    Superusers
    edited January 2020
    Hi
    @IrishCT

    Did you check the compatibility of the Map and your device before purchase ???

    Right Click on the image to enlarge
    Click on the browser 'Back button' to return
    z6jb2nrywmka.jpgMaybe @VikramK or @lampard the Forum Moderators will check the compatibility of the Map on Monday

    ATB YFM
  • IrishCTIrishCT Posts: 4 [Apprentice Traveler]
    I am based in the USA. This device was purchased approx. 7 years ago and after initial setup, has been working fine. For some reason, since the new year, I am getting this error.
    I am unable to open my account on MyDrive Connect.
    Any help would be appreciated.
  • IrishCTIrishCT Posts: 4 [Apprentice Traveler]
    Also, I am stuck in a loop on the device, all I can do is "Select your map" and the only choice I get is "United States", when selected, I get the error. I cannot do anything else on the device.
  • IrishCTIrishCT Posts: 4 [Apprentice Traveler]
    Accepted Answer
    Good news! I held the power button for 10 seconds and have been able to correct my issue! I am all set now!
  • YamFazManYamFazMan Posts: 18,696
    Superusers

    Hi
    @IrishCT

    Glad to see you're sorted :)

    ATB YFM
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