Why is my my Traffic Live and wi-fi no longer working?

MissPiggy71 · January 2020

I have a Smart car with built-in smart media system. Recently the LIVE service stopped working, so no traffic info, no option to adjust saved locations, no wifi, no option to minimise delays etc. Why would this be? I did the in-car software update earlier in 2019 when notified that it was due, and no problems after that until recently. Is another update due? Or is there another reason? Thanks!

VikramK · January 2020

Hi @MissPiggy71

Welcome to the community!

I had a quick look at your account and I see the subscription for LIVE Services has ended in September 2019. To get LIVE Traffic updates you can renew the subscription here-

https://www.tomtom.com/en_gb/in-dash-navigation/smart-live-services/

To manage your saved favourites and POI content you can use MyDrive Connect.

See this FAQ-

https://uk.support.tomtom.com/app/answers/detail/a_id/13814

Regards
Vikram

Why is my my Traffic Live and wi-fi no longer working?

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