Cannot download my map to my device. — TomTom Community

Cannot download my map to my device.

I recently purchased updates to my USA may and after not being able to download it to my device, learned that my device is no longer supported by Tom Tom. I have now wasted my money.

Answers

  • DougLapDougLap Posts: 5,560
    Superuser
    Hi @annettte

    Contact customer support and seek a refund.

    Doug
  • annettteannettte Posts: 3 [New Seeker]
    Thank you for this suggestion. All my attempts to contact anyone at Tom Tom have been unsuccessful. The only email address I have been able to find has returned a message saying "cannot respond to messages sent to this address." The page link they included in this return email to me came up "Page not found." I have gone through the Contact and Support page but cannot find any useful email link that works.

    Do you have an email address for Tom Tom I can use?

    Suggestions welcome!

    Annette
  • DougLapDougLap Posts: 5,560
    Superuser
    Hi

    Customer support number is.

    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

    Doug
  • annettteannettte Posts: 3 [New Seeker]
    Thanks. I will try calling them - I am overseas at present so will need to work out a suitable time.

    Let you know how I go!

    Annette
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