tom tom go basic

stefaniben Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
happy new year, after the last update my go basic does not turn on, the arrow continues to turn in vain, even after carrying out the reset procedure suggested on the site
help thanks

Mod edit: Machine translated(Italian)


  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Hi @stefaniben

    Welcome to the community and a Happy new year!

    Could you try the troubleshooting advised in the below video to recover your device using MyDrive Connect?