Hi, My last sat nav was a Garmin so I am not sure if i have a faulty tomtom or that i am missing something. My 5100 connects to tomtom services, shows gprs connected, is fully updated via MyDrive, the arrowing representing my car/position is placed on the road just outside my house but it doesn't move. I have drove around the block a few times but the arrow stays in the same place. the only time i see it move is after a reset. It starts at London and moves to the road outside my house a minute or two after reset.