the route is not marked............
I wish to God I had bought a Garmin at least with that thing you can SEE where your supposed to go.
Regards to all
Best Answer
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YamFazMan Posts: 18,470
SuperusersHi
@TedfredPlease can someone enlighten me? What is the use of a Sat Nav if the calculated route is not indicated on the screen? In the middle of town I am instructed to turn left in 300 yards, if the route was marked on the screen then perhaps I could see that I simply have to take the 3rd left, how much easier and safer would that be
I have 8 assorted NAV4 & NAV5 (Wi-Fi) devices and the route is normally displayed OK
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......As for contacting customer service ( I doubt it exists) forget it.(Snip)
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
_____________________
Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
ATB YFM
6
Answers
Superusers
@Tedfred As far as I recall, the route failing to display on the Map, has only ever happened to me once, and a Soft/Drum roll restart fixed it
I have 8 assorted NAV4 & NAV5 (Wi-Fi) devices and the route is normally displayed OK
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles...... Like most commercial companies the links to the various aspects of the Website are a the bottom of the Forum Home Page....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
_____________________
Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
ATB YFM
Superuser
Which telephone number do you want them to publish? There is not one number that does all languages, countries and products. Presumably you want to be able to ring someone in the right country who will be able to answer your question in the language you understand and not have to be redirected or told to ring another number..
Some countries only supply customer support by Chat or Email.
Doug
Superusers
@Tedfred
Like most commercial companies the links to the various aspects of the Website are a the bottom of the Forum Home Page....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
___________________________
There is a logic to to Drilling down through the appropriate links, if you follow the correct menu flow, it takes you to the Support pages and the comprehensive Tomtom FAQ lists where in most cases the answer can be found and problem solved
This in turn reduces the demand on the Support lines and shortens the delay/response times for when only a Phone Call and Email enquiry will resolve the issue....
ATB YFM