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Hello, i have just bought a used Mazda 3 and it has a tom tom device installed. I have managed to update the maps but cannot use live as it is trying to connect to the previous owner's account. How do i remove previous owner and set mine instead?
Hello all, update, I now know the device connects to live services, however, I cannot seem to connect to my account. First I had trouble because there was no way to enter uppercase letters in the password. So I changed the password to all lower case, and now it simply will not connect to the account saying either username (email I presume) or password is not correct. I have checked multiple times and they are correct.
Any suggestions, or failing that does anyone know how to contact TomTom directly; they do not appear to answer questions left on their site under support questions.
Answers
Superuser
If someone does not come on here later hopefully one of the Mods like @VikramK or @lampard will have some suggestions tomorrow.
Doug
Hi Peter,
Do a factory reset and log in with your TomTom credentials on the device.
Main menu- Settings- Factory reset.
Regards
Vikram
Any suggestions, or failing that does anyone know how to contact TomTom directly; they do not appear to answer questions left on their site under support questions.
Thanks.