Location symbol remains grey as Rider apparently cannot find location
It identifies a route and shows it on a map but then doesn't move with it as I start to drive. In the route box it shows a symbol of a radio transmitter sending out signals but there is no mention of this in the 'Whats on the screen' section of the 200 page user manual! At over £300 I don't think I should be consulting forums to get a new product to work properly. My Garmin satnavs have worked straight out of there box every time.
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Best Answer
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YamFazMan
Posts: 19,269 
SuperusersHi
@Ian5160
If your device is showing a small Satellite Dish at the top of the Traffic Bar your device has not synced with the GPS Satellites and their Clocks
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh and Clears the on-board Memory Working Space....
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
If possible, for the for the First Satellite fix, go outside with a clear view of the Sky
See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017
See... Time to first fix
https://en.wikipedia.org/wiki/Time_to_first_fix
ATB YFM6
Answers
Superusers
@Ian5160
If your device is showing a small Satellite Dish at the top of the Traffic Bar your device has not synced with the GPS Satellites and their Clocks
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh and Clears the on-board Memory Working Space....
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
If possible, for the for the First Satellite fix, go outside with a clear view of the Sky
See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017
See... Time to first fix
https://en.wikipedia.org/wiki/Time_to_first_fix
ATB YFM