No Tomtom Traffic / GPRS on Tomtom 5200 known issue?!
TomTom Support had me reset the device in all the ways they could think of, to no avail. So they let me send in the device. When it came back I turned on my TomTom GO and it seemed to have received an old software version and no maps. The accompanying note said they weren't able to find any problem but updated my device to the latest software and maps (they did not). Nevertheless, GPRS worked again so I did all the updates, settings and downloading. During our 2018 summer holiday the TomTom Traffic worked fine, until we arrived in the country of destination. Contacted TomTom from there, went through the factory reset, soft reset drill. Didn't solve the problem.
Since then our TomTom very, very sporadically shows a GPRS connection. Last weekend I decided to try and find out what is going on and performed a "factory reset". To my surprise that didn't really reset it to like when it left the factory. Instead it kept the installed software and map and apparently did so by design. So I put it in recovery mode and re-installed it via TomTom MyDrive Connect and USB. Same result: current software and maps. And still no GPRS. Restarted it many times, played with many settings and then managed to have it connect to GPRS once, for about one minute. Then is disconnected and stayed that way. Something was definitely wrong.
So I contacted TomTom Support again last Tuesday. Same drill, second line again. Next day the answer came from 2nd line: this is a known issue to which they have no solution. What..?
Can someone please enlighten me what is going on here? Check my account maybe? Thank you!
GPS type: WGR7640