TomTom Start 60 doesn’t connect to pc/mac

MathijsVW
MathijsVW Registered Users Posts: 2
Apprentice Seeker
Hi, I have a second-hand TomTom Start 60 from approximately 2015. The TomTom has never been connected to a pc as far as I can see in the system settings.

I want to update the maps, but unfortunately the TomTom isn’t able to connect to a pc.

- when connected with the right cable, the TomTom start automatically. MyDrive connect doesn’t see it.
- Devicemanager doesn’t see it either. Manually connect via IP config doesnt work.
- Reset the TomTom isn’t a solution.
- Another cable neither.

One thing I’m facing is that whenever I take off the cable the battery is dead very fast. Could that be the issue for this problem?

I have had contact with the support but with the description above I had to pay €95 to send it over for repair. That’s to much.

Is there anyone who can help me?

Thanks in advantage.

Answers

  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    Hi
    @MathijsVW

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074

    ATB YFM
  • MathijsVW
    MathijsVW Registered Users Posts: 2
    Apprentice Seeker
    edited December 2019
    Hi @YamFazMan,

    Thanks for your reply. Due to the Festive Season I haven't replied yet.
    Unfortunately the answer you have given, didn't help me. I have tried this a couple of times with different uninstallers. Do you maybe have more tips? Could the battery be an issue?

    Thanks again.