Unable to download purchased map

bootneck1982
bootneck1982 Registered Users Posts: 1
New Traveler
cannot download recently purchased map

Comments

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @bootneck1982

    Welcome to the community!

    Could you PM me the serial number of the device for which the map has been ordered for?

    Thanks
    Vikram
  • Rcabello
    Rcabello Registered Users Posts: 2
    Apprentice Seeker
    Hi.
    I have already purchased an update to my Europe map on the website but I cannot install it in my device (Go 950) because the new map isn´t shown in the TomTom Home app.
    My device has a memory card and everything is updated.
    I could update Speed Cameras which I also purchased with the Europe map.

    Thanks.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    edited January 2020
    Hi @Rcabello

    Hopefully @VikramK can have a look at your account so have a look back here on Monday Should you need it here is the Customer support number. Do not answer questions but wait for an agent to answer and then you can sort it out with them.

    España (Spain)
    913496508
    Lunes-Viernes: 09:00-17:30
  • YamFazMan
    YamFazMan Posts: 21,151
     Superuser
    Hi
    @Rcabello

    I'm not sure when Tomtom process the out of normal office hours purchases...
    You could check your Order Status it's probably says 'Pending' and as Doug says the order will be processed on Monday....

    ATB YFM

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @Rcabello

    I have asked the team to make changes to your account which will enable the recent orders to reflect on your account.

    If you check for updates now they should be offered for download.

    Regards,
    Vikram
  • Rcabello
    Rcabello Registered Users Posts: 2
    Apprentice Seeker
    Hi @VikramK

    Thank you for your help.

    I updated my map.

    So it was solved.
  • euatgd
    euatgd Registered Users Posts: 4
    Apprentice Seeker
    Good Morning
    I have a TOMTOM GO 600 GPS and I cannot update my map of the Iberian Peninsula.
  • rider1rider
    rider1rider Registered Users Posts: 1,489
    Exalted Pioneer
    have you ordered the map?
  • wayne1953
    wayne1953 Registered Users Posts: 3
    Apprentice Seeker
    The site doesn't work, the download map link doesn't work, contact us doesn't work, this is the worst app I have ever seen, sorry I have a TomTom
  • YamFazMan
    YamFazMan Posts: 21,151
     Superuser
    edited June 9
    Hi
    @wayne1953
    wayne1953 wrote: »
    The site doesn't work
    Which Site ???
    wayne1953 wrote: »
    The download map link doesn't work
    hb4d9e7plo8m.jpg
    If the serial number of your XXL 550 is 'RX'... The device is Eol (End of Life)
    As far as I'm aware 'RZ' devices are still supported....
    Installing TomTom HOME....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013960739-Installing-TomTom-HOME
    wayne1953 wrote: »
    Contact us doesn't work
    Contacting Tomtom Support….
    The phone service has been suspended (Indefinitely)
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....
    wayne1953 wrote: »
    This is the worst app I have ever seen (Snip)
    Which App ???

    Stay Safe... ATB YFM