Unable to download purchased map — TomTom Community

Unable to download purchased map

bootneck1982bootneck1982 Posts: 1 [New Traveler]
edited December 2019 in Map purchasing
cannot download recently purchased map

Comments

  • VikramKVikramK Posts: 10,913 Moderator
    Hi @bootneck1982

    Welcome to the community!

    Could you PM me the serial number of the device for which the map has been ordered for?

    Thanks
    Vikram
  • RcabelloRcabello Posts: 2 [Apprentice Seeker]
    Hi.
    I have already purchased an update to my Europe map on the website but I cannot install it in my device (Go 950) because the new map isn´t shown in the TomTom Home app.
    My device has a memory card and everything is updated.
    I could update Speed Cameras which I also purchased with the Europe map.

    Thanks.
  • DougLapDougLap Posts: 6,908
    Superuser
    edited January 2020
    Hi @Rcabello

    Hopefully @VikramK can have a look at your account so have a look back here on Monday Should you need it here is the Customer support number. Do not answer questions but wait for an agent to answer and then you can sort it out with them.

    España (Spain)
    913496508
    Lunes-Viernes: 09:00-17:30
  • YamFazManYamFazMan Posts: 18,460
    Superusers
    Hi
    @Rcabello

    I'm not sure when Tomtom process the out of normal office hours purchases...
    You could check your Order Status it's probably says 'Pending' and as Doug says the order will be processed on Monday....

    ATB YFM

  • VikramKVikramK Posts: 10,913 Moderator
    Hi @Rcabello

    I have asked the team to make changes to your account which will enable the recent orders to reflect on your account.

    If you check for updates now they should be offered for download.

    Regards,
    Vikram
  • RcabelloRcabello Posts: 2 [Apprentice Seeker]
    Hi @VikramK

    Thank you for your help.

    I updated my map.

    So it was solved.
  • euatgdeuatgd Posts: 3 [Apprentice Seeker]
    Good Morning
    I have a TOMTOM GO 600 GPS and I cannot update my map of the Iberian Peninsula.
  • rider1riderrider1rider Posts: 344 [Supreme Pioneer]
    have you ordered the map?
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