Unable to download purchased map

bootneck1982
Registered Users Posts: 1 
New Traveler

New Traveler
cannot download recently purchased map
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Comments
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Hi @bootneck1982
Welcome to the community!
Could you PM me the serial number of the device for which the map has been ordered for?
Thanks
Vikram0 -
Hi.
I have already purchased an update to my Europe map on the website but I cannot install it in my device (Go 950) because the new map isn´t shown in the TomTom Home app.
My device has a memory card and everything is updated.
I could update Speed Cameras which I also purchased with the Europe map.
Thanks.
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Hi @Rcabello
Hopefully @VikramK can have a look at your account so have a look back here on Monday Should you need it here is the Customer support number. Do not answer questions but wait for an agent to answer and then you can sort it out with them.
España (Spain)
913496508
Lunes-Viernes: 09:00-17:300 -
Good Morning
I have a TOMTOM GO 600 GPS and I cannot update my map of the Iberian Peninsula.0 -
have you ordered the map?0
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The site doesn't work, the download map link doesn't work, contact us doesn't work, this is the worst app I have ever seen, sorry I have a TomTom0
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Hi
@wayne1953The site doesn't workThe download map link doesn't work
If the serial number of your XXL 550 is 'RX'... The device is Eol (End of Life)
As far as I'm aware 'RZ' devices are still supported....
Installing TomTom HOME....
Here... https://help.tomtom.com/hc/en-gb/articles/360013960739-Installing-TomTom-HOMEContact us doesn't work
The phone service has been suspended (Indefinitely)
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours
Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
_________________________
TomTom customer support by email….
Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....This is the worst app I have ever seen (Snip)
Stay Safe... ATB YFM
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