TomTom Technical chat service and map updating service
Yesterday whilst finding out if I could update my TomTom Go 730 maps on the TomTom Home website, a chat box opened saying they were from TomTom assistance, and would help me with my update. During this process, I was informed that the updates/maps for my device couldn’t download due to my WiFi settings and that and I would be contacted shortly by a TomTom Technician who would assist me.
I was contacted by a supposed TomTom Technician who gained remote access to my laptop insisting that they were from TomToms outsourced Technical services, ‘GPS Update Centre UK’, where I had to pay a total of £159.99 for the updates and take out a 2 year contract for continued support and updates.
This rang alarm bells too late, as they had remote access to my laptop, and I felt intensely pressured into paying the sum requested to avoid any malicious damage being carried out. They then invoiced me for installation and apparent works that were required to enable contact to automatic TomTom map updates.
Can you please confirm whether this is TomTom Technical or not? And if not TomTom how on your genuine web site (www.tomtom.com) that this chat/infiltration has happened. For now I’ve isolated my laptop subject to getting it checked out for malicious software etc and have made contact with my card company regards cancelling/reclaiming this payment should this be confirmed as a bogus scam.
Payment and Invoice was received from a company calling themselves ‘[email protected]’ with a contact number +44 0800 6891713 or 0800 6890416
Many thanks for any assistance/comments regarding this matter, and has anyone else experienced the same issue and if so, how it was dealt with by TomTom and if there was any malicious damage done to your PC.
Welshy ( a rather naive internet/digital world TomTom customer)