Mazda NB1-Live no network

André001_Mazda

Hello, My navigation Mazda NB1 Live is not connected with the network.
What is the problem?

VikramK

Hi @André001_Mazda

Welcome to the community!

I reviewed your account and I find the last subscription for LIVE Services ended in November 2014.

I think the SIM may have got deactivated, per this FAQ-https://www.tomtom.com/en_gb/live-sim/

If you wish to get a refund for the recent subscription please get in touch with the customer service.

Regards
Vikram

André001_Mazda

Thanks for the answer. I shall contact customer service

VikramK

Hi @André001_Mazda

Welcome to the community!

I reviewed your account and I find the last subscription for LIVE Services ended in November 2014.

I think the SIM may have got deactivated, per this FAQ-https://www.tomtom.com/en_gb/live-sim/

If you wish to get a refund for the recent subscription please get in touch with the customer service.

Regards
Vikram

André001_Mazda

Thanks for the answer. I shall contact customer service

kbarfod

Mine Mazda NB1-Live can not connect to the network as pr. 9. January 2020, after map update?
I can force it to connect a hvile if I go to my services, and use the userid and password already there.