Can’t install maps I’ve purchased
nakb
Posts: 2 [Apprentice Seeker]
I have a GO Essential with UK/Europe map. The device is registered to my TomTom account.
I purchased maps of Australia and New Zealand through that same account but can’t find a way of getting them on to the device.
I’m using a USB connection to my laptop and Connect on the laptop.
If I go to settings / maps & updates it shows me there’s an update to my installed UK/Europe map and I am able to download and install that update.
However it does not list the new maps I purchased. They were purchased on the TomTom web site while logged in to my account and I can see them in the order history as having been paid for.
How do I make them visible to the settings / maps / updates list on the device so I can download and install them? I have 2 devices registered to the account. Do I have to somehow allocate the purchased maps to the specific device? If so, how?
I purchased maps of Australia and New Zealand through that same account but can’t find a way of getting them on to the device.
I’m using a USB connection to my laptop and Connect on the laptop.
If I go to settings / maps & updates it shows me there’s an update to my installed UK/Europe map and I am able to download and install that update.
However it does not list the new maps I purchased. They were purchased on the TomTom web site while logged in to my account and I can see them in the order history as having been paid for.
How do I make them visible to the settings / maps / updates list on the device so I can download and install them? I have 2 devices registered to the account. Do I have to somehow allocate the purchased maps to the specific device? If so, how?
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TomTom Moderator
Answers
Contact Customer support and sort out what to do. Any map purchased should be allocated to a specific device by serial number.
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Don't answer the questions but wait for an agent to answer. You will also need to check whether you will need to add a Micro SD Class 10 memory card, 16gb or a maximum 32gb is recommended, to have enough space to add the maps.
Doug
Welcome to the community!
I asked the team to make some changes to your account.
When connected to a WiFi internet connection the maps should be offered for download..
Thanks,
Vikram