Can’t install maps I’ve purchased
I purchased maps of Australia and New Zealand through that same account but can’t find a way of getting them on to the device.
I’m using a USB connection to my laptop and Connect on the laptop.
If I go to settings / maps & updates it shows me there’s an update to my installed UK/Europe map and I am able to download and install that update.
However it does not list the new maps I purchased. They were purchased on the TomTom web site while logged in to my account and I can see them in the order history as having been paid for.
How do I make them visible to the settings / maps / updates list on the device so I can download and install them? I have 2 devices registered to the account. Do I have to somehow allocate the purchased maps to the specific device? If so, how?
Answers
Superuser
Contact Customer support and sort out what to do. Any map purchased should be allocated to a specific device by serial number.
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Don't answer the questions but wait for an agent to answer. You will also need to check whether you will need to add a Micro SD Class 10 memory card, 16gb or a maximum 32gb is recommended, to have enough space to add the maps.
Doug
Welcome to the community!
I asked the team to make some changes to your account.
When connected to a WiFi internet connection the maps should be offered for download..
Thanks,
Vikram