GO PROFESSIONAL 6250 DIVERT ME AWAY FROM UN-RESTRICTED TUNNELS ??

JEFF-G

WHY DOES MY GO PROFESSIONAL 6250 DIVERT ME AWAY FROM UN-RESTRICTED TUNNELS ?? I HAVE SET ALL THE CORRECT PERAMETERS ON MY DEVICE.

YamFazMan

Hi
@JEFF-G

Maybe @VikramK or @lampard the Forum Moderators will pick this up and check your Account

ATB YFM

VikramK

Hi @JEFF-G

Welcome to the community!

1. Could you share the route planning preferences?
2. Selected vehicle dimensions entered.
3. Start point and the destination of the planned route.

I would like to add this to an existing ticket that is created to address the routing problems.

Thanks
Vikram

JEFF-G

Hi, Vikram, my vehicle dimensions are, L-18.00 W-2.20 H-4.65 all in meters
Gross 38.00 Axle 8.00 all in tonnes, no hazardous materials.
The starting point is from Heywood in Manchester to Holyhead ferry terminal in Holyhead Anglesey, the only part of the journey that there is a problem with is the CONWY tunnel .
hope this info allows you to rectify the issue
regards JEFF

YamFazMan

Hi
@JEFF-G

Maybe worth a check... Tap 4Dot (.... Menu) --> Setting --> Route planning....
Scroll down to Avoid on every route... Is the avoid tunnels switch set to ON ???

ATB YFM

JEFF-G

Hiya YamFazMan,
iv'e tried changing all the route setting switches around , and it still sending me around the Conwy tunnel , it has to be some glitch in the tom tom map that tom tom must be able to sort out ???, but thank you for your input. i'm open to all suggestions as it's getting pretty annoying, £400 and not working properly from straight out of the box.

YamFazMan

Hi
@JEFF-G

Are you running Latest Map v1041 ???
There is a problem with the 1035 & 1040 Map for the Truck & Camper Caravan devices...

See this Thread and Vikrams post (Moderator) Here....
https://discussions.tomtom.com/en/discussion/comment/1684245/#Comment_1684245

ATB YFM

JEFF-G

Hiya YamFazMan, yes , I have the latest map on my device.....v1041.9938, I have re-set it numerous times with no luck, I've changed the settings in route planning etc. but no luck.
regards JEFF

JEFF-G

Hi yamfazman, now not only is my tomtom go professional 6250 diverting me away from unrestricted tunnels, the live traffic and speed cameras not working, supposed to be life time , not a couple of weeks, I am really disappointed in Tom Tom, I’ve done the resets and re installed the maps etc, but to no avail, any ideas apart from setting fire to it ..
Regards
JEFF

YamFazMan

Hi
@JEFF-G

Maybe @VikramK or @lampard the Forum Moderators will pick this up and check your Account

ATB YFM