I have an order number and an Invoice number on a confirming email but no order on MY ACCOUNT

On Dec 9 I received an email acknowledgement of my order with an invoice number, an order number and my payment account has been charged but the order does not appear in the MY ORDER section of the tom tom site. How do I find out where my device is.


  • VikramK
    VikramK Administrators Posts: 13,781
    edited December 2019
    Hi @FoxIslands

    Welcome to the community!

    I would recommend that you contact the customer service with the invoice number and the email address used to place the order, they should be able to help you with it.

    Vikram :)

  • DougLap
    DougLap Posts: 9,844
    Hi @FoxIslands

    United States
    Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

    Don't answer questions but wait for an agent to answer.