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RonWammes

Device has been updated via Mydrive connect. Afterwards report no cards found. Device unusable while it needs a lifetime update. What am I doing wrong, what should I do?



Mod edit: Machine translated(Dutch)

VikramK

Hi @RonWammes

Welcome to the community!

Did you already get this sorted? If not the problem could be related to the map certificate.

Please contact customer service and they should able to assist you with this.

Regards
Vikram

RonWammes

Hi Vikram,
No, it didn't. How can I contact them? I can't find a wau on the tom tom site...

Greetz, Ron

DougLap

Hi @RonWammes

You do not indicate where you live on your profile. So

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Tap Phone Numbers to Contact Customer Support New Post by Niall

Doug

YamFazMan

Hi
@RonWammes

Like most commercial companies the links to the various aspects of the Website are a the bottom of the Forum Home Page....

Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....

FAQS --- FORUMS ---- EMAIL US---- PHONE US

Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
_____________________

Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

ATB YFM