No maps found Start 20

RonWammes
RonWammes Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using MyDrive Connect
Device has been updated via Mydrive connect. Afterwards report no cards found. Device unusable while it needs a lifetime update. What am I doing wrong, what should I do?



Mod edit: Machine translated(Dutch)

Answers

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @RonWammes

    Welcome to the community!

    Did you already get this sorted? If not the problem could be related to the map certificate.

    Please contact customer service and they should able to assist you with this.

    Regards
    Vikram
  • RonWammes
    RonWammes Registered Users Posts: 2
    New Seeker
    Hi Vikram,
    No, it didn't. How can I contact them? I can't find a wau on the tom tom site...

    Greetz, Ron
  • DougLap
    DougLap Posts: 9,868
    Superuser
    edited December 2019
    Hi @RonWammes

    You do not indicate where you live on your profile. So

    Tap Discussions Home
    Tap Welcome and Support
    Tap Travel Lounge
    Tap Phone Numbers to Contact Customer Support New Post by Niall

    Doug
  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    Hi
    @RonWammes

    Like most commercial companies the links to the various aspects of the Website are a the bottom of the Forum Home Page....

    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    Or... Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Or... Click on the Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Note... You need to be logged into the site for the Email Direct link to work
    Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
    _____________________

    Phone Numbers for Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

    ATB YFM

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