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RonWammes
Registered Users Posts: 2 
New Seeker

New Seeker
Device has been updated via Mydrive connect. Afterwards report no cards found. Device unusable while it needs a lifetime update. What am I doing wrong, what should I do?
Mod edit: Machine translated(Dutch)
Mod edit: Machine translated(Dutch)
0
Answers
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Hi @RonWammes
Welcome to the community!
Did you already get this sorted? If not the problem could be related to the map certificate.
Please contact customer service and they should able to assist you with this.
Regards
Vikram0 -
Hi Vikram,
No, it didn't. How can I contact them? I can't find a wau on the tom tom site...
Greetz, Ron0 -
Hi @RonWammes
You do not indicate where you live on your profile. So
Tap Discussions Home
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Tap Phone Numbers to Contact Customer Support New Post by Niall
Doug0 -
Hi
@RonWammes
Like most commercial companies the links to the various aspects of the Website are a the bottom of the Forum Home Page....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
_____________________
Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
ATB YFM1