Traffic & Camera lifetime service
2. The image on the screenhas stopped rotating when the position of the unit changes from landscape to portrait. I have gone to <settings<, <appearance>, <display> but I can see no "on/off" switch for auto rotation of the image. Please advise.
Best Answer
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VikramK Posts: 10,932
Moderator
Hi @Foresail
Thanks for bringing this up. The screen does not auto flip on the GO PREMIUM devices, the information in the user guide needs to be corrected. I will raise a ticket for it.
Just do a soft reset as shown in the below video to get the Traffic Services working-
Regards
Vikram
6
Answers
Superusers
United Kingdom
02079 490 134
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Superusers
Welcome to the Community! I've fixed the subscription on your Premium device, please make a factory reset on your device and then activate the services to apply the changes.
Regards, lampard
Many thanks
Superuser
There is no option to rotate the screen display. If you want to move the device from being mounted on the Dash to on the Screen you rotate the devices Holder unit.
Doug
Foresail
Thanks, Foresail
Superuser
Could you please indicate which pages you say the manual indicates Portrait Mode. There are some images that look like Portrait images but for example are only showing the Route bar image from a Premium Screen which is on the right of the screen but not the whole of the screens display.
Doug
Many thanks, Foresail
Superuser
Thank you for the info. I do not have a Premium but gave my answer as non of the models, except the Rider range, released by Tomtom for many years have had a facility to rotate the screen display as that function is carried out by the holder which can be rotated.
Regarding the page entries you have mentioned the first part as far as I interpret it means that if you Tap Menu then Tap the Menu heading you are quickly taken to a list of specific settings such as whether Wifi is connected or not and can then tap option to go straight to the Settings menu.
Regarding the latter mention of Portrait mode `I shall have to make some enquiries to find what that refers too
Doug
Thanks for bringing this up. The screen does not auto flip on the GO PREMIUM devices, the information in the user guide needs to be corrected. I will raise a ticket for it.
Just do a soft reset as shown in the below video to get the Traffic Services working-
Regards
Vikram
Foresail
My first thought was simply to turn the ball and socket through 180 degrees which brings the device to a perfect level but sadly the display stays upside down, massive disappointment on a device costing around £300.
I am now one very pi**ed off customer, am I the only one that would have naturally assumed that a more modern, more expensive device would have retained this functionality, after all I got the Via 135 back in 2013!!
Superusers
You can rotate the Mount.
Please see this comment from @YamFazMan
https://discussions.tomtom.com/en/discussion/comment/1632106/#Comment_1632106
In my car i have the satnav on the dashboard.
Superusers
@SteveH60
Dashboard Mounted...
Stay Safe... ATB YFM
Superusers
@SteveH60
Maybe another option.....
The Easyport Mount has the same size ball 16mm as the Go Premium Magnetic Mount
Here's an Easyport Mount + The Magnetic Mount from the GO Premium
Note... The Magnetic Mount hangs lower than the suction cup of the Easyport Mount, so you would have to allow some clearance for this hangover on the dashboard
Easyport Mount...https://www.tomtom.com/en_gb/sat-nav/accessories/mounts-docks/easyport-mount-9UUB.001.23/
Stay Safe... ATB YFM