updates online — TomTom Community

updates online

RitzyRitzy Posts: 9 [Apprentice Traveler]
Does anyone know if this is a safe site << https://www.satnvmapupdate.online

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  • RitzyRitzy Posts: 9 [Apprentice Traveler]
    Accepted Answer
    what is a safe site to use ., Ive tried resetting my TomTom Start 25 and nothing, still cant update
  • LochfrassLochfrass Posts: 12,892
    Superusers
    What´s the Problem. Did you get an error message in MyDrive Connect or your device?
  • RitzyRitzy Posts: 9 [Apprentice Traveler]
    No matter how many times ive tried the gps wont update Ive reset it cleared it have done all i was asked to try and nothing >> now she wont turn on , no idea what to do i bought it in 2015
  • LochfrassLochfrass Posts: 12,892
    Superusers
    It could be that the battery has discharged and therefore cannot be switched on.
    Do you know what the battery level is?

    So you can try this:
    Charge the Battery for two hours e.g. with a Smartphone charger.
    Then press the powerbutton about 40-50 seconds. I hope that the device then starts.
  • LochfrassLochfrass Posts: 12,892
    Superusers
    Accepted Answer
    If you are stuck, you can also call the official TomTom support.
    For phone numbers see here
    https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new

    Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 6:00 p.m. EST

    Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT
  • RitzyRitzy Posts: 9 [Apprentice Traveler]
    Thank you I gave support a call and this is what was suggested I try
    >>> I request you to please try using TomTom Cable and check if the device is turning on.
    >>> I request you to try charging the device with a wall outlet and try different cables as well for charging.

    Also, if you want, you can get a new TomTom cable for your device and see if that works.

    >>> Also was suggested i go out and buy a new Tom Tom Cable >>
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