Why does my device not show the N american map on the sim card? — TomTom Community

Why does my device not show the N american map on the sim card?

MickhdMickhd Posts: 4 [New Seeker]
I have a lifetime Canada/US/Mexico map on the expansion card. The device does not show it. When connected to my computer I can see that the map is there.
Any ideas?

Answers

  • DougLapDougLap Posts: 6,908
    Superuser
    HI @Mickhd

    What Car/Nav system is involved.

    Doug
  • MickhdMickhd Posts: 4 [New Seeker]
    Hi Doug,
    I have a Via 1605
  • LochfrassLochfrass Posts: 13,709
    Superusers
    Is there a Menupoint "Switch Map" in Settigs like this?
    Look at side 60
    http://download.tomtom.com/open/manuals/non-LIVE/TomTom-EU-non-LIVE-RG-en-gb.pdf
  • DougLapDougLap Posts: 6,908
    Superuser
    Hi @Mickhd

    You had posts your question in the In car navigation section hence my question.

    How did you load the map on the SD card and what software did you use.

    Doug
  • MickhdMickhd Posts: 4 [New Seeker]
    I used My Drive Connect, there is a Switch Maps option but the Canada map does not show there, just the UK/N Ireland map
  • DougLapDougLap Posts: 6,908
    Superuser
    Hi @Mickhd

    Have you another card you can use and after formatting it in the device for maps then see if the North American map is available to download in My Drive Connect.

    Doug
  • MickhdMickhd Posts: 4 [New Seeker]
    No I don't. I can get one and try. This card has been working fine for a long time and I have updated regularly with no problem. I assume reformatting the card is not good idea.
    Mick
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