TOMTOM START 25 Wont turn off

Ritzy
Registered Users Posts: 9 
Apprentice Traveler

Apprentice Traveler
After doing updates for maps , it stated the map i have is corrupt after several attemts it was still shwing No maps << and now it shows Updating << dont not disconnect your device well its ben running for hours and now it wont turn off >
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Answers
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Disconnect and reconnect the device.0
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trust me ive tried that it was been disconnected all day and its still on running with same message <<<< Updating << don not disconnect your device
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Might you have a wirewall or antivirus interfering with proper transmission?
Also, perhaps trying to reboot the computer without the device attached after closing MyDriveConnect. Then open MDC and reconnect.1 -
Hi @Ritzy
Welcome to the Community! As dhn mentioned above, security software’s on the computers may block the update. I would advise you to follow the steps in the link here to redownload the US map on your device.
If possible, try to use a hardwired connection, WiFi may work but can be slow and then cause a Time-Out. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed.
Regards, lampard0