TOMTOM START 25 Wont turn off

Ritzy
Ritzy Registered Users Posts: 9
Apprentice Traveler
After doing updates for maps , it stated the map i have is corrupt after several attemts it was still shwing No maps << and now it shows Updating << dont not disconnect your device well its ben running for hours and now it wont turn off >

Answers

  • dhn
    dhn Posts: 33,382
    Superuser
    Disconnect and reconnect the device.
  • Ritzy
    Ritzy Registered Users Posts: 9
    Apprentice Traveler
    trust me ive tried that it was been disconnected all day and its still on running with same message <<<< Updating << don not disconnect your device
  • dhn
    dhn Posts: 33,382
    Superuser
    Might you have a wirewall or antivirus interfering with proper transmission?

    Also, perhaps trying to reboot the computer without the device attached after closing MyDriveConnect. Then open MDC and reconnect.
  • lampard
    lampard Administrators Posts: 5,960
    Moderator
    Hi @Ritzy

    Welcome to the Community! As dhn mentioned above, security software’s on the computers may block the update. I would advise you to follow the steps in the link here to redownload the US map on your device.

    If possible, try to use a hardwired connection, WiFi may work but can be slow and then cause a Time-Out. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed.

    Regards, lampard