MyDrive Connect

jhalpin

I have 3 units - GO50, VIA-1535 Live and a Start 25 WTE, all of which use MyDrive Connect to update Maps.
MyDrive Connects times out unsuccessfully trying to download updates. No trouble previously, but I have deletes MDC reinstalled it, rebooted PC soft reboot devices etc etc etc. No joy. Can you help?

dhn

Do a complete removal of MDC using the Freeware version of Revo Uninstaller. Get it here:
https://www.revouninstaller.com/revo-uninstaller-free-download/

Then get a fresh copy at tomtom.com/getstarted and install PRIOR to connecting a device to the computer.

Also, make sure an antivirus or firewall is not impeding proper transmission.

jhalpin

Did everything as advised with no success.
Updates will not download for any of my 3 devices.

dhn

Try support then:

https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new