Connecting device to my account
Cool-Wool
Registered Users Posts: 6 
Apprentice Traveler
Apprentice Traveler
Hi, How do I connect my GO Essential to my TOM TOM Account. If I click the 'Add Device' link on my account 'My Products page' I'm directed to a page that tells me how my device works. No info on how to connect it to my products
0
Best Answers
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Hi
@Cool-Wool
The NAV5 (Wi-Fi) devices normally update using Wi-Fi...
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________
Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
__________________________
Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
ATB YFM
5 -
Hi @Cool-Wool
All the updating is done using the menu options on the GO device whether you are connected to the PC or not. Connecting your device to the PC only enables you to access the internet via that route. Once connected you manage all updating etc using the devices menus.
Essentially if you have no PC you can do all the possible updating and new map and new voice loading etc by the direct connection to a Wifi source with enough download speed to enable a stable connection.
Doug5
Answers
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Hi @Cool-Wool
If you have set your device up and associated it with your account during that set up so that if you go to Settings/My drive when the device is connected to the Wifi do you see the option to stop Syncing bottom right. If so this shows the device is associated with your account.
If you then open My Drive Connect on your PC with the GO Essential NOT connected do you see the device listed. If you do and click on it you will not be able to do any management.
Doug0 -
Hi Doug
OK for point 1. I do see 'Stop Syncing'
For point 2, when I launch MyDrive Connect on PC, without device attached, I get a 'Welcome' screen with an 'Add a Device' button. When I follow the instruction to connect my device and switch it on, all I get is a screen with a 'Update the Easy Way' message telling me I don't need a computer.
But what if I what to update via computer ?0 -
Hi
@Cool-Wool
The NAV5 (Wi-Fi) devices normally update using Wi-Fi...
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________
Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
__________________________
Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
ATB YFM
5 -
Hi @Cool-Wool
All the updating is done using the menu options on the GO device whether you are connected to the PC or not. Connecting your device to the PC only enables you to access the internet via that route. Once connected you manage all updating etc using the devices menus.
Essentially if you have no PC you can do all the possible updating and new map and new voice loading etc by the direct connection to a Wifi source with enough download speed to enable a stable connection.
Doug5
