can ANYONE explain to me, how to import poi's to my via 1525m via MyDrive Connect?

Travelingman00

I downloaded SC rest area POI's (OV2 format) to my computer via TomTom website. Went to MyDrive on my computer and MyDrive Connect on my device (VIA 1525M). Attempted to import the POI on MyDrive (computer) and got the quick "swirly" loading icon (thingy) and noticed that the rest area POI (only 4 KB) was listed under the POI listing om MyDrive, but it does not appear under "My Places" on my device as the website says it should! Looks as if it did nothing! Logged out of my device and relogged back in, thinking, maybe, the device needed to be 'rebooted' to accept the import. Still nothing. Relogged back in to both MyDrive and the MyDrive Connect (device) and still no rest area POI's in my device. Can't seem to find a contact number for TomTom anywhere on the Internet. Appears that TomTom does not want to be bothered by us!... Next time, will purchase a Garmin GPS. I've had it with TT, who I've been with for years! Is my VIA 1525M not supported by TomTom for POI's...? Can anyone tell me a physical contact (direct email or phone listing for the US) to which I can use to contact them directly?... Thanks to all...

YamFazMan

Hi
@Travelingman00

In the UK the Start Range Models are NONE Live devices you will need MyDrive connect running and the device connected to the PC over a USB cable....
The Via Range for the United States are also NONE Live devices, I assume you will need to do the same... MyDrive connect running and the device connected to the PC over a USB cable
__________________________

Installing 3rd party POI Categories... You use the MyDrive Web Route planner
Here... https://mydrive.tomtom.com

See Tomtom Video... How to import POIs, GPX files and Favourites in MyDrive


Displaying Personal POIs on the Driving View/Map
Be aware... You can't install the POI associated .BMP files
You can only use the 5 Tomtom supplied generic Icons....


But you can use one icon for for more than one POI category i.e... place all your fuel categories under one Icon, then if you tap on a nearby 'say' Fuel Icon a Quick menu opens --> Tap the 3Dot Icon for more options & more Information

Setup... After installing your Personal or 3rd party POIs....Tap 4Dot (....Menu) --> Settings --> Appearance --> Show POI lists on the Map
It says a restart is required, but I've never found it to be necessary
After choosing the Generic Icon.. Tap the coloured (^) Icon screen top right... Pinch zoom the Map, the Generic POI Icons all appear live and working
Note... The Generic POI Icons disappear when the Map is highly zoomed out (I guess so you can scroll around a clear Map to find your location)
The Icon reappear as you zoom back in again

Here the Yellow Pentagon Icons --> National Trust

Searching an installed 3rd party POI Category....
The search engine is excellent you usually only need to type around three characters of the POI name for a hit...
For example... I have loaded the 3rd party POI's for the National Trust... To show the POI's for "National Trust" on the map, work your way down to option (2)

From the main screen
Tap (....)4Dot Icon (Screen Bottom left)
Swipe left or Tap the mid/right edge of the screen to go to and tap the MyPlaces Icon
Scroll down and select the required POI Category For example "National Trust"
You now have three options
The Main search area turns blue and "National Trust" is offered with a flashing cursor
Continue typing the name of the required "National Trust" site, Type Dud (Or as much of the word that's required for Dudmaston Hall appear at the top of the National trust list)
Tap on the offered Dudmaston Hall and select the Drive Icon


You also have two further options.....
After the initial "National Trust" POI selection
There's a dual Icon (screen bottom right) with Three Lines and Two circles


(1)..... Tap the three Lines Icon (bottom right screen) and a list will appear of the "National Trust" sites in distance order
(2)...... Tap the Two circle Icon for the "National Trust" sites POI's to appear on the screen (Pinch zoom for detail) (Note..... On the Start range its easier to tap the plus and minus buttons to zoom the map screen)
as far as I'm aware it will show the nearest 60ish POI's around your location
There is also a Keyboard Icon (screen bottom right) to return to the search window from the options (1) and (2)

An example of the generic Icons on the search screen, the Icons are dynamic so the closer you zoom more icons appear


ATB YFM

dhn

United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

Travelingman00

YamFazMan and dhn: Thank you both. After sending out my question, I dug a little deeper into the device and "accidentally" discovered that my imported POI was sent to the Rest Area location of 'My Places'. It was not directly under My Places, though! I unintentionally hit the ADD button and then proceeded from there to SEARCH for a category name and that is when ALL of the installed POI's came into view! The Rest Area POI showed up along with he imported POI underneath the category name. I looked up the closest rest area to my location from the imported file and found those closest to me. I then deleted this imported POI file via MyDrive and went back to the device POI's. The imported POI was, indeed, deleted. The device Rest Area category was still there, as it should be, with no reference to the previously imported file. I looked, again, for the closest rest areas to my locale via the device POI and again it found the ones as previously found in the imported file. This told me, that I didn't need the imported file at all. It was already there; but in a different location than mentioned in MyDrive. I originally did not know where to find them, and "assumed" that I had no POI's at all. So, in conclusion, other than a mislocation data reference in MyDrive, I already had the U.S. POI's I need and didn't realize it... Thank you both for responding... Feel a little less miffed at TomTom at this point. Though, I still feel like they are purposefully avoiding taking on direct contact for many device issues. Every contact link always comes back to a forum or FAQ's, not an email or phone contact... Thanks to all and a Merry Christmas as well...

YamFazMan

Hi
@Travelingman00

In the UK the Start Range Models are NONE Live devices you will need MyDrive connect running and the device connected to the PC over a USB cable....
The Via Range for the United States are also NONE Live devices, I assume you will need to do the same... MyDrive connect running and the device connected to the PC over a USB cable
__________________________

Installing 3rd party POI Categories... You use the MyDrive Web Route planner
Here... https://mydrive.tomtom.com

See Tomtom Video... How to import POIs, GPX files and Favourites in MyDrive


Displaying Personal POIs on the Driving View/Map
Be aware... You can't install the POI associated .BMP files
You can only use the 5 Tomtom supplied generic Icons....


But you can use one icon for for more than one POI category i.e... place all your fuel categories under one Icon, then if you tap on a nearby 'say' Fuel Icon a Quick menu opens --> Tap the 3Dot Icon for more options & more Information

Setup... After installing your Personal or 3rd party POIs....Tap 4Dot (....Menu) --> Settings --> Appearance --> Show POI lists on the Map
It says a restart is required, but I've never found it to be necessary
After choosing the Generic Icon.. Tap the coloured (^) Icon screen top right... Pinch zoom the Map, the Generic POI Icons all appear live and working
Note... The Generic POI Icons disappear when the Map is highly zoomed out (I guess so you can scroll around a clear Map to find your location)
The Icon reappear as you zoom back in again

Here the Yellow Pentagon Icons --> National Trust

Searching an installed 3rd party POI Category....
The search engine is excellent you usually only need to type around three characters of the POI name for a hit...
For example... I have loaded the 3rd party POI's for the National Trust... To show the POI's for "National Trust" on the map, work your way down to option (2)

From the main screen
Tap (....)4Dot Icon (Screen Bottom left)
Swipe left or Tap the mid/right edge of the screen to go to and tap the MyPlaces Icon
Scroll down and select the required POI Category For example "National Trust"
You now have three options
The Main search area turns blue and "National Trust" is offered with a flashing cursor
Continue typing the name of the required "National Trust" site, Type Dud (Or as much of the word that's required for Dudmaston Hall appear at the top of the National trust list)
Tap on the offered Dudmaston Hall and select the Drive Icon


You also have two further options.....
After the initial "National Trust" POI selection
There's a dual Icon (screen bottom right) with Three Lines and Two circles


(1)..... Tap the three Lines Icon (bottom right screen) and a list will appear of the "National Trust" sites in distance order
(2)...... Tap the Two circle Icon for the "National Trust" sites POI's to appear on the screen (Pinch zoom for detail) (Note..... On the Start range its easier to tap the plus and minus buttons to zoom the map screen)
as far as I'm aware it will show the nearest 60ish POI's around your location
There is also a Keyboard Icon (screen bottom right) to return to the search window from the options (1) and (2)

An example of the generic Icons on the search screen, the Icons are dynamic so the closer you zoom more icons appear


ATB YFM

dhn

United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

Travelingman00

YamFazMan and dhn: Thank you both. After sending out my question, I dug a little deeper into the device and "accidentally" discovered that my imported POI was sent to the Rest Area location of 'My Places'. It was not directly under My Places, though! I unintentionally hit the ADD button and then proceeded from there to SEARCH for a category name and that is when ALL of the installed POI's came into view! The Rest Area POI showed up along with he imported POI underneath the category name. I looked up the closest rest area to my location from the imported file and found those closest to me. I then deleted this imported POI file via MyDrive and went back to the device POI's. The imported POI was, indeed, deleted. The device Rest Area category was still there, as it should be, with no reference to the previously imported file. I looked, again, for the closest rest areas to my locale via the device POI and again it found the ones as previously found in the imported file. This told me, that I didn't need the imported file at all. It was already there; but in a different location than mentioned in MyDrive. I originally did not know where to find them, and "assumed" that I had no POI's at all. So, in conclusion, other than a mislocation data reference in MyDrive, I already had the U.S. POI's I need and didn't realize it... Thank you both for responding... Feel a little less miffed at TomTom at this point. Though, I still feel like they are purposefully avoiding taking on direct contact for many device issues. Every contact link always comes back to a forum or FAQ's, not an email or phone contact... Thanks to all and a Merry Christmas as well...

YamFazMan

Hi
@Travelingman00

Travelingman00 wrote: »

(Snip)Though, I still feel like they are purposefully avoiding taking on direct contact for many device issues. Every contact link always comes back to a forum or FAQ's, not an email or phone contact... Thanks to all and a Merry Christmas as well...

Like most commercial companies the links to the various aspects of the Website are a the bottom of the Forum Home Page....

Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....

FAQS --- FORUMS ---- EMAIL US---- PHONE US

Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
_____________________

Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

ATB YFM