Traffic service doesn't work
The car has other connected services which work fine so it is only the TomTom system that is at fault.Network status is shown as connected and the battery status, pre heat and charge information is all working.
I tried Rlink Support and they haven't sorted it out. It's been like this since August. They can't tell me why it doesn't work! I have done all the turning it off and on and messing about and it makes no difference at all.
How do I fix it?
Comments
Superuser
Did your device com with Lifetime Traffic, have a current subscription or do you need to renew the subscription?
Doug
hd traffic button doesn't work and also some other buttons in relation with live service.
the green dot disapears after a few seconds and change into a yellow triangle.
also no traffic jam info and no alternative route information.new subscription until 12/2020.in the past never had a problem with live service until now.
Welcome to the community!
Did you already try the troubleshooting steps advised on the below FAQ-
https://uk.support.tomtom.com/app/answers/detail/a_id/10316
Regards
Vikram