subscription for the go mobile app

Aladeson Registered Users Posts: 2
New Seeker
I bought a one-year subscription in September 2019 for 19.95e.
Today I did not get the app open and had to download so done. But I have lost everything and do not know how to reach tomtom.
Does anyone know how I can solve this

Mod edit: Machine Translated(Dutch)


  • Aladeson
    Aladeson Registered Users Posts: 2
    New Seeker
    edited December 2019
    My username is my e-mail how is that possible?
  • DougLap
    DougLap Posts: 9,857
    Hi @Aladeson

    Customer Support number below.

    Do not answer questions but wait for an agent to answer.

    Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30

  • lampard
    lampard Administrators Posts: 5,964
    Hi @Aladeson

    Welcome to the Community! Can you please try to restore the purchases on app following the steps below? But first log out from the app, Go to TomTom app>Tap on map screen>Settings>TomTom Account> logout from this screen if you're already logged in.

    Once you're logged out, please login again with the email address which you used to log in here on the community. See more information in the User manual here: GO Mobile App

    Cheers, lampard