START 25 - Sudden Death while updating?
Really need some help with my START 25 that has died on me.
I plugged it in a couple of days ago to update to the 1040 maps just released via MDC - this device has lifetime updates. Sure enough, once connected - it showed three updates, the NZ map, the AU map and I think the quick GPSFix.
But, before I could select and start the update, the update automatically started, then failed midway (stating the device had disconnected - it clearly had not - selective USB is disabled) and the START 25 went blank.
That's it. It has been blank since. No matter how long I hold the power button, no drumroll. I have also charged it for many hours and then tried the press and hold the power button for up to two minutes but nothing.
Just an extra bit of info - immediately before plugging in the START 25, I was updating a START 60 that my partner uses which was acting up somewhat. So I am suspecting that a cache stored update for that device was forced onto this one? Sounds wrong but who knows.
What I do know is that the START 25 won't start anymore. I have waited a couple of days but still no signs of life.
Ideas, guys? This is a trusty device in our second car and I do want to bring it back to life.
Thanks so much in advance for your help :-)
Cheers.
Answers
If you have charged the device for more than 2hours and performed a soft reset already then there is not much we can recommend.
I would suggest that you report this to customer service.
Regards
Vikram
Welcome to the Forum!
NZ Customer Services can be contacted on:-
New Zealand
+6499055597
Monday-Friday: 11:00-19:30 NZST
I have just emailed support and hopefully will hear back from them, soon.
Thanks!
Mod edit: Machine translated(Spanish)
Superusers
Have you tried holding the power button about 20 seconds till you hear the drum sounds? Is the battery fully charged?