START 25 - Sudden Death while updating? — TomTom Community

START 25 - Sudden Death while updating?

Hey everyone,

Really need some help with my START 25 that has died on me.

I plugged it in a couple of days ago to update to the 1040 maps just released via MDC - this device has lifetime updates. Sure enough, once connected - it showed three updates, the NZ map, the AU map and I think the quick GPSFix.

But, before I could select and start the update, the update automatically started, then failed midway (stating the device had disconnected - it clearly had not - selective USB is disabled) and the START 25 went blank.

That's it. It has been blank since. No matter how long I hold the power button, no drumroll. I have also charged it for many hours and then tried the press and hold the power button for up to two minutes but nothing.

Just an extra bit of info - immediately before plugging in the START 25, I was updating a START 60 that my partner uses which was acting up somewhat. So I am suspecting that a cache stored update for that device was forced onto this one? Sounds wrong but who knows.

What I do know is that the START 25 won't start anymore. I have waited a couple of days but still no signs of life.

Ideas, guys? This is a trusty device in our second car and I do want to bring it back to life.

Thanks so much in advance for your help :-)

Cheers.

Answers

  • VikramKVikramK Posts: 8,802 TomTom Moderator
    Hi @san_pan

    If you have charged the device for more than 2hours and performed a soft reset already then there is not much we can recommend.

    I would suggest that you report this to customer service.

    Regards
    Vikram
  • John-JayJohn-Jay Posts: 679 [Revered Pioneer]
    Hi, @san_pan ,

    Welcome to the Forum!

    NZ Customer Services can be contacted on:-

    New Zealand
    +6499055597
    Monday-Friday: 11:00-19:30 NZST

  • san_pansan_pan Posts: 2 [Apprentice Seeker]
    Thanks, Vikram and John.

    I have just emailed support and hopefully will hear back from them, soon.

    Thanks!
  • pepesenentpepesenent Posts: 1 [Apprentice Seeker]
    edited December 2019
    It seems that the last two updates, 7/19, v1035 and 10/19, v1040, are very bad, they are not from Tom Tom they must have bought them in a bazaar of the Chinese, surely they have changed map providers and they have gone to one much cheaper and bad, because the last good update was the v1030 of 4/19, from there it has changed to worse, tom tom dies and is doing barbarities, pity


    Mod edit: Machine translated(Spanish)
  • RitzyRitzy Posts: 9 [Apprentice Traveler]
    I also have a TOMTOM START 25 tried resetting it and doing all the above it wont update and now it wont turn on. I think I may have been scammed , i was talking to a GPS website and they took control of my TomTom and tried to tell me it would cost 69 for 3 year , told them cant afford that and now get nothing << no idea what to do now >> is it true one needs to pay for updating there TomTom 25 gps >> ???
  • dhndhn Posts: 33,251 Superusers
    What site did you connect to that you would allow access to your computer & device??

    Have you tried holding the power button about 20 seconds till you hear the drum sounds? Is the battery fully charged?
Sign In or Register to comment.

Who's Online in this Category0