Start 50 unable to update maps

Tel999
Registered Users Posts: 3 
Apprentice Traveler

Apprentice Traveler
Hi.
I have a Start 50, code VJ
I have the latest hardware update and latest version of downloader
The Start 50 is seen on my computer and it shows 3 updates available, but when I select them, the graphics just shows the device preparing for download, but never does.
I have lifetime updates
Any suggestions are welcomed.
I have a Start 50, code VJ
I have the latest hardware update and latest version of downloader
The Start 50 is seen on my computer and it shows 3 updates available, but when I select them, the graphics just shows the device preparing for download, but never does.
I have lifetime updates
Any suggestions are welcomed.
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Comments
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Hi Doug.
Thank you. I tried one at a time but still sticks at the checking stage with the little circle spinning around.
I have installed a 32gb micro card and let Tom Tom format it but, no change. I have tried to confirm if the unit is still supported, but am still struggling with that.
Once again, thanks for your help.0 -
Hi @Tel999
Your device is still supported. See here.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
Maybe @VikramK can have a look at the logs at their end to see if there is something causing a problem. Look back here tomorrow.
Doug0 -
You are a star.
Thanks1 -
Hi
@Tel999
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
ATB YFM1 -