tomtom customer service
my tomtom rider is old model but i hardly use it been on holiday 6 times with it now when tried to update it totally wiped everything of tried to contact customer service and useless,so now faced with buying new one CERTAINLY wont be a TOMTOM back to reliable GARMIN
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Hi
@deal1-
Which Tomtom Rider Model do you own ???
Re... Eol End of life Devices
Many of the early Tomtom devices have been declared EoL (End of Life)
Devices with lifetime maps are not affected
If your device Does Have Lifetime Maps
See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
Quote from the above Link....
However, you will not be able to order Services(LIVE and Speed cameras) purchase new maps for other regions on the TomTom webshop
End Quote....
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If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM1 -
I agree with you.
This device is the worse thing I ever bought, as for customer service, if it exists at all it is hidden behind a maze of dead ends. If you chase the " contact us " icon on their wesite you eventually get asked to select the serial number of your device from a pull down menu, there is of course only one option namely " K4" which when selected tells you its no longer supported.
If you have a specific question as to why the path/track is not shown on your device then forget it, you will never find the answer, there is no one out there to support you after you have paid your £303.
This is criminal in my opinion.1 -
Hi @Tedfred
If I enter K4 in the link below which is in the previous post to yours it says it is supported by Phone and Email.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
So what is your exact problem. If someone on here can’t help then we can give you the Customer Support number
Doug
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Hi
@Tedfred
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afreshIf you have a specific question as to why the path/track is not shown on your device then forget it, you will never find the answer, there is no one out there to support you after you have paid your £303.
This is criminal in my opinion.
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
ATB YFM0 -
Mines a k3 also unsupported, and I can't talk to anyone other than the bloody bot0
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Hi
@Bruce1411
First... Maybe useful...
http://www.rima-lock.com/tomtom-urban-rider-K3-WNRO-fix.htm
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Next....
(1)... A Drum-roll Soft Start can help....
See... https://discussions.tomtom.com/en/discussion/comment/1648815/#Comment_1648815
(2)... If your still struggling to get a GPS Fix
Try.... https://discussions.tomtom.com/en/discussion/comment/1648823/#Comment_1648823
ATB YFM1 -
