Failure to download update

Marc_DImmick2019

I have attempted to download updates over several months and getting very frustrated. I am for ever getting server buzy. When is the server not buzy. I have tried different times of the day and for serveral months

YamFazMan

Hi
@Marc_DImmick2019

On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
Video using the Revo Uninstaller
The Free & Pro Versions use the same process....

(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Important... Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect

ATB YFM

Marc_DImmick2019

Thanks for that, I didn't need Revo as windows has its own uninstaller anyway. Thank you.

YamFazMan

Hi
@Marc_DImmick2019

You're welcome, glad you're sorted
The main advantage of using the Revo Un-installer is that Revo first uninstalls the Program using the Windows default un-installer ... Then scans and removes any of the left over files from MyDrive Connect that the default Windows un-install leaves behind

ATB YFM

YamFazMan

Hi
@Marc_DImmick2019

On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
Video using the Revo Uninstaller
The Free & Pro Versions use the same process....

(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Important... Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect

ATB YFM

Marc_DImmick2019

Thanks for that, I didn't need Revo as windows has its own uninstaller anyway. Thank you.

YamFazMan

Hi
@Marc_DImmick2019

You're welcome, glad you're sorted
The main advantage of using the Revo Un-installer is that Revo first uninstalls the Program using the Windows default un-installer ... Then scans and removes any of the left over files from MyDrive Connect that the default Windows un-install leaves behind

ATB YFM

Mike_Collins

Hi there... I was getting the endless circle with device not recognised time after time ... until I disconnected the mount!... then it connected, updated all the maps and worked perfectly... might be worth a try if like me you were searching for the answer to this problem ...hope this helps